Dissatisfied tenants and homeowners across the country may be offered a lifeline as government considers options to ensure that no-one is left battling with their landlord or builder to resolve issues with their home, Housing Secretary Sajid Javid has announced.From broken boilers to cracks in walls, the current choice of schemes risks leaving thousands without answers, with others having to manoeuvre between at least 4 different services just to work out where to register a complaint.

Source: Government moves towards a shake-up of broken housing complaints system – GOV.UK

An 8 week consultation beginning today (18 February 2018) will use people’s experiences to shape a simpler and better complaints system, so future disputes can be resolved faster and consumers can access compensation where it is owed.

Options considered in the consultation include:

  • introducing a single housing ombudsman to cover the whole of the housing market
  • if homes builders should be required to join an ombudsman scheme, following on our commitment to expand redress to tenants of private landlord
  • naming and shaming poor practice to help tackle the worst abuses