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Help needed - ingenious legal

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  • #61
    Thanks!

    I'll get back to you soon on the next steps.

    I like your pin shot
    I keep it with your letter
    Done up in blueprint blue
    It sure looks good on you
    And when you smile for the camera
    I know I'll love you better

    Then the shutter falls
    You see it all in 3-D
    It's your favorite foreign movie

    'Peg'

    Donald Jay Fagen

    Comment


    • #62
      Ok, thanks.

      Comment


      • #63
        Yes, their response is very interesting. I place it here for others to view and get an insight into the world of fighting back!


        Thank you for your email the contents of which are noted.

        We no longer hold a record of the online application that was completed at the time of application. Due to the PPI deadline (29 August 2019), the website was subsequently discontinued as the PPI deadline had passed and no further applications could be accepted.

        Once the application was completed and the signature entered, the Terms of Business agreed and the form submitted; the signature was then applied to all the forms detailed in our response dated 20 April 2021 and issued to the lenders selected.

        As mentioned above we no longer hold a copy of the online application and therefore, are unable to provide you with the information you have requested, namely, The advice to download documents’. The URL was, https://instant-online-refunds.co.uk, however, as advised above the URL is no longer active.

        We note that you have requested for confirmation that you could have accessed the downloaded documents page at a later stage. Unfortunately, you were not able to access this page at a later stage. All clients could however, were able to contact Ingenious Legal directly and request for a copy of the signed documents. Upon receipt of the request the signed documents would have been provided to the client.

        We understand this may come as a disappointment but can assure you that the application process was reviewed by our external Legal Compliance Officers.

        In the event you have any questions please do not hesitate to contact us.

        Comment


        • #64
          They seem to have an answer, even though very sketchy, for everything!

          Comment


          • #65
            Hi

            just had a letter from a debt collector working on behalf of ingenious law. They are saying i had asked them to work on my behalf to claim PPI. and have an outstanding bill to pay them, although i admit looking into this I never signed anything to persue this.

            i have requested GDPR which they have sent back stating i signed electronically which to my knowledge is false, I have also requested proof of signature and also the contract i supposed to have signed but they have sent nothing, just stating they have emailed several times ant txt.

            please help!!

            Comment


            • #66
              Hi I'm also receiving emails and messages on my house phone from Ingenious Legal regarding money that I seemingly owe them for ppi. I can't remember signing anything I have read a few threads about other people who are also going through the same thing, please can anyone tell me how to deal with this as I'm not sleeping with all the worry.

              Comment


              • #67
                Originally posted by Tweetykk1 View Post
                Hi I'm also receiving emails and messages on my house phone from Ingenious Legal regarding money that I seemingly owe them for ppi. I can't remember signing anything I have read a few threads about other people who are also going through the same thing, please can anyone tell me how to deal with this as I'm not sleeping with all the worry.
                You need to make a formal complaint to Ingenious on the basis that you didn't give them your informed consent to make any PPI claims and if you're not happy with their response or they don't respond within 8 weeks you should then file the complaint with the Legal Ombudsman Make A Complaint | Legal Ombudsman

                As soon as you make the complaint to Ingenious you should tell them that until the complaint is resolved to your satisfaction, either by them or the Legal Ombudsman, it would not be appropriate for them to continue to pursue you for payment.

                I like your pin shot
                I keep it with your letter
                Done up in blueprint blue
                It sure looks good on you
                And when you smile for the camera
                I know I'll love you better

                Then the shutter falls
                You see it all in 3-D
                It's your favorite foreign movie

                'Peg'

                Donald Jay Fagen

                Comment


                • #68
                  Just sent my formal complaint to ingenious lets wait and see what response i will get

                  Comment


                  • #69
                    Originally posted by Pleasantview View Post
                    Just sent my formal complaint to ingenious lets wait and see what response i will get
                    Just had a response from ingenious stating that I had signed my contract electronically, from an apple device, the signiture does not remotely look like mine. They are stating if i suspect that fraud has been committed contact action fraud.

                    any advice plz

                    Comment


                    • #70
                      You need to register the complaint with the Legal Ombudsman and tell Ingenious that you have done so and not to pursue you for payment in the meantime. There's quite a backlog at the LO so you'll have to wait quite a long time before they actually start considering the complaint.

                      I like your pin shot
                      I keep it with your letter
                      Done up in blueprint blue
                      It sure looks good on you
                      And when you smile for the camera
                      I know I'll love you better

                      Then the shutter falls
                      You see it all in 3-D
                      It's your favorite foreign movie

                      'Peg'

                      Donald Jay Fagen

                      Comment

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