Allay

[MillersHome]

Hi all, I have received the paperwork from HSBC for Allay as requested , it’s a complete and utter forgery, absolutely nothing like my wife’s signature. My second SAR to Allay is up on Saturday coming. Still waiting on paperwork from Clydesdale and Santander but I would imagine it will be the same as HSBC.

Should I wait until the second SAR deadline is up and make a formal complaint?, or just complain now about the blatant forgery.

Thanks for all your help.

[MillersHome]

Hi EXC, I will do that today, but they are now saying if we dont pay the invoice now, there will be additional charges.

Thanks for your help.

[EXC]

First SAR sent on the 5th of December. I'll send a formal complaint to Allay tomorrow and I'll look at sending one to the ICO.

Thanks

I would complain to Allay about not complying with your SAR request but not about the main issue just yet. You need the information from the SAR (and also Clydesdale and Santander) to substantiate your main complaint, so at the end of the SAR complaint I would put something like:

Please note that on receipt of the information requested I fully intend to make a further complaint disputing the basis on which you are attempting to charge me.

*

[MillersHome]

First SAR sent on the 5th of December. I'll send a formal complaint to Allay tomorrow and I'll look at sending one to the ICO.

Thanks

[Amethyst]

Also, how long ago did you send the SAR to Allay ? You can make a complaint to the ICO if they have gone beyond 30 days without confirming they require more time.

[MillersHome]

Thanks Amethyst, never thought to ask the Clydesdale and Santander for signatures, will do that tomorrow.