**WON** Bank smart / Francis Hughes / ascend

[EXC]

Yes thanks. It seems clear they're referring to the same 2 letters marked 'sent recorded delivery' that you were but don't seem to have realised that that's what they're attempting to charge you for.

Regardless that we're not entirely clear who the letters were supposed to have been sent to (you or Business Logic) it looks like they've falsely 'adding value' to the invoices. All the other charges for letters sent (presumably by standard mail) on your and other peoples invoices I've seen is £12.

I think maybe you should respond challenging them on it.

Let me down another coffee and I'll draft something!

[mothergoat1]

Did you get my copy email I forwarded .? Not sure if I sent correctly.Thanks

[mothergoat1]

Will do
thanks.

[EXC]

Hi
I have sent off my Formal Complaint to Bank Smart on the 3rd Dec by email and post (recorded delivery).Also sent SAR to Next and Santander. So will see what happens.
But interestingly I received an email responce on Wednesday 4th in reply to an email I had sent to them on 26th November asking for the recorded delivery letter
Numbers that were shown on my invoices. so I could find out where these had gone. as it clearly states on the invoices they sent “Pre ppi deadline complaint sent recorded delivery” (at a cost of £22 on each invoice)
They now say they sent nothing recorded as that would be a futile effort as there are no general problems with Royal Mail services and the vast majority of post is delivered correctly on time.These letters were not returned to us as undelivered.???*♀️*♀️*♀️

So they charged you 2 x £22 for sending 'recorded delivery' letters that they now say weren't sent recorded delivery?

Can you forward me the emails please?

[mothergoat1]

Hi
I have sent off my Formal Complaint to Bank Smart on the 3rd Dec by email and post (recorded delivery).Also sent SAR to Next and Santander. So will see what happens.
But interestingly I received an email responce on Wednesday 4th in reply to an email I had sent to them on 26th November asking for the recorded delivery letter
Numbers that were shown on my invoices. so I could find out where these had gone. as it clearly states on the invoices they sent “Pre ppi deadline complaint sent recorded delivery” (at a cost of £22 on each invoice)
They now say they sent nothing recorded as that would be a futile effort as there are no general problems with Royal Mail services and the vast majority of post is delivered correctly on time.These letters were not returned to us as undelivered.???*♀️*♀️*♀️

[mothergoat1]

Thank you was interesting.

[EXC]

Here's the link to the Moneybox piece.

https://www.bbc.co.uk/programmes/m0009z2m


It's the 2nd item on the show and starts at 7 minutes in.

[EXC]

Hi

What do I need to send to Ivan Thompson (copies of all correspondence received from BS)

If you don't mind I would like to email you explaining how we do that, if that's ok.

Can you email me at nick@legalbeaglesgroup.com and I'll respond.

Thank you so much for all your help you have given.xx

You're welcome.

[mothergoat1]

Ok that’s fine

[Amethyst]

It's the current figure on the online account. Figured as you were making a complaint it wasn't an issue that they can see a log in on there and gives you the extra argument - can you send the text of your SAR as I can't open the image file ( might just be too big )

[mothergoat1]

Hi
Have read through the draft and love it. Where did you get the £658.20 figure from that’s only thing unsure of?
What do I need to send to Ivan Thompson (copies of all correspondence received from BS)
Also sent a copy of a letter I did by email to your selves could someone let me know if it’s ok to send to Next regarding SAR.
Thank you so much for all your help you have given.xx

[Amethyst]

Looks bloody good to me ( Glad you've picked them up on their ridiculously inaccurate spelling )

[EXC]

Draft attached. You just need to fill in any red 'x' s.

Check it for accuracy and let us know what you think.

*

[mothergoat1]

Have sent email of a letter I have put together forSAR request to next retail and Santander have a online form I can complete. Just wanted someone to see if ok before I post.
Thank you all have a good evening.

[EXC]

Ignore. I'm just putting this here from FCA Policy Statement 18-23,