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Vanquish issued default after repayment plan agreed

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  • Vanquish issued default after repayment plan agreed

    Back in 2017 I was in a bit of trouble and I didn't pay my credit card bill for a few months. That was when Moorcroft debt collection approached me on behalf of Vanquish with a long term settlement offer including freezing the debt. I haven't missed a payment since and half the debt is already been repaid but I realised that as soon as the agreement was in place Vanquish slapped me with a default. They had sent me a default notice beforehand, but I believed my agreement to repay the full amount (most of it interest and charges) would have stopped that from happening. Moorcroft told me they were making the agreement on behalf of Vanquish, who is to this day the owner of the account and the debt, but they failed to inform me that once the agreement was in place I would be rewarded with a default. What would be the proper way of approaching this situation and could I request a removal of the default on the basis of me been misled or not given all the information relevant to the situation?
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