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FSA waiver report claims figures to November 2008

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  • FSA waiver report claims figures to November 2008

    Response to my Freedom of information request to the FSA - asked them to break it down to pre July 08 and post July 08 to try see if the hardship exemption clarification had had an effect, but doesnt appear to have had, maybe a drop in the claim numbers over hardship overall but still only around 25% being accepted.





    1. The number of complaints from personal current account customers since 27 July 2007.

    878,924 (assessed as falling into the category of a relevant charges complaint)


    2. The total number of relevant charges complaints about which the firms have sent the complainant a final response since 27 July 2007.
    1,130


    3. The total number of relevant charges complaints about which the firms have put on hold since 27 July 2007.
    972,565


    4. The total number of relevant charges complaints where since July 2007;
    (a) a complainant has claimed to be in financial difficulty;
        • 27 July 2007 to 31 August 2008: 68,519
          01 September 2008 to 30 November 2008: 29,148
          Total: 97,667




    (b) the firms:
    (i) accepted a claim that the complainant was in financial difficulty;
        • 27 July 2007 to 31 August 2008: 16,587
          01 September 2008 to 30 November 2008: 8,008

        Total: 24,595


            • Note 1: One firm could not provide this data for the period 27 July 2007 to 31 July 2008 and provided information for August 2008 only.



          (ii) rejected a claim that the complainant was in financial difficulty; and


          27 July 2007 to 31 August 2008: 14,390
          01 September 2008 to 30 November 2008: 9,905

        Total: 24,295
            • Note 1: One firm could not provide this data for the period 27 July 2007 to 31 July 2008 and provided information for August 2008 only.
              Note 2: We are aware that this category includes some cases where consumers did not provide information requested by the firm in order to assess their claim but we do not collect this number separately.



          (iii) the firm has not yet made a decision accepting or rejecting a claim of being in financial difficulty.



    11,498
            • Note 1: We are aware that this category includes some cases where consumers have not provided information requested by a firm in order to assess their claim, but we do not collect this number separately.




      (c) the firms have been notified by the Ombudsman that a claimant’s claim to be in financial difficulty is to be assessed by the Ombudsman.

    1,926
    With regard to court stays on claims regarding unauthorised overdraft charges:
    5. The total number of stays of relevant proceedings in the courts of England & Wales, Scotland and Northern Ireland in place for the firms since July 2007.
    • We do not have figures from July 2007. However, 26,914 were recorded as at 30 November 2008.

    6. The total number of court proceedings involving the firms relating to unauthorised overdraft charges formally commenced, by way of service on the firms:
    • (a) that have been stayed since July 2007;
        • We do not have figures from July 2007. However, 26,914 were recorded as at 30 November 2008.


      (b) in which a stay was refused since July 2007; and
        • We do not have figures from July 2007. However, 4 were recorded from August 2008 to November 2008.


      (c) in which a stay has been lifted since July 2007.
        • We do not have figures from July 2007. However, 8 were recorded from August 2008 to November 2008.



    7. The total number of court proceedings involving the firms relating to unauthorised overdraft charges resolved since July 2007(whether or not previously stayed).
    • We do not have figures from July 2007. However, 58 were recorded between August 2008 and November 2008.



    8. The average number of business days taken by the firm from the point that a claimant claims to be in financial difficulty to the time that the firm makes a decision to accept that the complainant is in financial difficulty in respect of those relevant charges complaints where the firm has made such a decision since July 2007.


    • We do not have figures from July 2007. However, for the month (or quarter) ending November 2008, it was 18.71 days (this represents the average of the number of days reported by all 28 firms)
    Last edited by Amethyst; 7th April 2009, 22:01:PM.
    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

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  • #2
    Re: FSA waiver report claims figures to November 2008

    One third of claims paid out from August to November 2008 is very promising. Previously under 25% prior to rules on hardship. Positive outcome for the FSA Waiver and the amendments made to it in 2008
    ------------------------------- merged -------------------------------
    I wonder whether the 8 stays lifted were in Scotland or whether they were filed as CC claims.
    Last edited by natweststaffmember; 7th April 2009, 11:25:AM. Reason: Automerged Doublepost

    Comment


    • #3
      Re: FSA waiver report claims figures to November 2008

      so

      HARDSHIP claims

      AFTER the waiver exemption was clarified
      (figures September to November 2008)

      Submitted: - 29,148
      Accepted -
      8,008
      Denied - 9,905

      27% accepted



      BEFORE the waiver exemption was clarified
      July 2007 to August 2008

      Claimed - 68,519
      Accepted -
      16,587
      Denied -
      14,390

      24% accepted



      Still in progress - 11,498
      Gone to Ombudsman -
      1,926



      So basically the exemption clarification hasn't made any difference whatsoever.
      “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps

      If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

      Find Solicitors offering fixed fees on our sister site - JustBeagle.com

      Comment


      • #4
        Re: FSA waiver report claims figures to November 2008

        Well done.

        This doesn't stack up.

        878,924 complaints from current account customers
        972565 complaints put on hold

        I like your pin shot
        I keep it with your letter
        Done up in blueprint blue
        It sure looks good on you
        And when you smile for the camera
        I know I'll love you better

        Then the shutter falls
        You see it all in 3-D
        It's your favorite foreign movie

        'Peg'

        Donald Jay Fagen

        Comment


        • #5
          Re: FSA waiver report claims figures to November 2008

          I thought that too.

          The other figures don't add up either but thats 100k out !

          Just emailing her back to clarify.
          “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

          Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

          Received a Court Claim? Read >>>>> First Steps

          If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

          Find Solicitors offering fixed fees on our sister site - JustBeagle.com

          Comment


          • #6
            Re: FSA waiver report claims figures to November 2008

            ooops marginally better :o

            Comment


            • #7
              Re: FSA waiver report claims figures to November 2008

              It'll be more than 100k out as Q1 one would presumably encompass all types of complaints where Q2 just deals with bank charges.

              Have a think about all the anomalies and ask for some clarification.

              I like your pin shot
              I keep it with your letter
              Done up in blueprint blue
              It sure looks good on you
              And when you smile for the camera
              I know I'll love you better

              Then the shutter falls
              You see it all in 3-D
              It's your favorite foreign movie

              'Peg'

              Donald Jay Fagen

              Comment


              • #8
                Re: FSA waiver report claims figures to November 2008

                Would that 100k be what is classed as Business as Usual complaints? Perhaps they didn't complain with relation directly to the OFT test case or were they complaining about a charge for services supplied, for example, a payment abroad?

                Comment


                • #9
                  Re: FSA waiver report claims figures to November 2008

                  I am thinking they will be complaints that were already in the system before the waiver was set in place and subsequently held.

                  They are all ' relevant charges complaints'
                  Last edited by Amethyst; 7th April 2009, 11:48:AM.
                  “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                  Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                  Received a Court Claim? Read >>>>> First Steps

                  If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

                  Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                  Comment


                  • #10
                    Re: FSA waiver report claims figures to November 2008

                    oooh, that channel 4 news has claimed that their figures are for 2007 to 2009 when they are in fact, July 2007 to November 2008.

                    Comment


                    • #11
                      Re: FSA waiver report claims figures to November 2008

                      Originally posted by Amethyst View Post
                      I am thinking they will be complaints that were already in the system before the waiver was set in place and subsequently held.
                      I doubt it as both questions ended ''since 27 July 2007.

                      I like your pin shot
                      I keep it with your letter
                      Done up in blueprint blue
                      It sure looks good on you
                      And when you smile for the camera
                      I know I'll love you better

                      Then the shutter falls
                      You see it all in 3-D
                      It's your favorite foreign movie

                      'Peg'

                      Donald Jay Fagen

                      Comment


                      • #12
                        Re: FSA waiver report claims figures to November 2008

                        Aye you're right. Have asked them.
                        “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                        Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                        Received a Court Claim? Read >>>>> First Steps

                        If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

                        Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                        Comment


                        • #13
                          Re: FSA waiver report claims figures to November 2008

                          Wonder if any those claims involved Barclays Reserve charges....

                          Comment


                          • #14
                            Re: FSA waiver report claims figures to November 2008

                            Well that would be less put on hold than complained about wouldnt it.
                            “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                            Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                            Received a Court Claim? Read >>>>> First Steps

                            If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

                            Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                            Comment


                            • #15
                              Re: FSA waiver report claims figures to November 2008

                              BBC report on it - One million in bank charge logjam - Legal Beagles

                              Well done EXC.

                              nice link to natties video too.
                              “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                              Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                              Received a Court Claim? Read >>>>> First Steps

                              If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

                              Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                              Comment

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