Re: FSA waiver report claims figures to November 2008
Reply from the FSA (yep I was right)
Dear Amethyst
The second figure (972,565) includes complaints received prior to 27 July 2007 and which were subsequently put on hold.
I hope this clears up the confusion, and apologies for not providing an initial explanation for the difference.
Yours sincerely
S. Spies (Mrs)
Information Access Team
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