Vodafone charging me £1300 after phone was stolen!!

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

You can try PMing him: http://www.legalbeagles.info/forums/...ne-Company-Rep :typing:

Thanks, I will wait a short while to see if Lee responds back on here first. I only thought to contact him because Puff said "Lee may need you to say this verbally to him to be able to go in to the account." I thought this mean via a phone conversation.

[FlamingParrot]

Re: Vodafone charging me £1300 after phone was stolen!!

Hi Puff,
I didnt take a number from Lee (I really am not very good at this, am I???) so I dont know how to contact him. I hope he will see the post and contact me again.

You can try PMing him: http://www.legalbeagles.info/forums/...ne-Company-Rep :typing:

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

Please , no one take this the wrong way but, when you called Vodafone did you talk to someone with a scummy stokie accent or with someone who may have been in Egypt.

Again from my experience with Vodafone, if I get through to Stoke things invariably get done however if I get through to Egypt the results are not so good.
I have been a vodafone customer for a very long time

Hi Jon,
I dont know what a Stokie accent is really. The last person I spoke to had a foreign name but the English was perfect so I doubt I would tell anyway.

[jon1965]

Re: Vodafone charging me £1300 after phone was stolen!!

Please , no one take this the wrong way but, when you called Vodafone did you talk to someone with a scummy stokie accent or with someone who may have been in Egypt.

Again from my experience with Vodafone, if I get through to Stoke things invariably get done however if I get through to Egypt the results are not so good.
I have been a vodafone customer for a very long time

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

To put this situation in context you need to look at the police crime statistics for Hackney. In April this year there were 443 incidents reported (in just one single month!). Small wonder the CPSO told the OP it wasn't worth reporting

http://www.police.uk/overview/?q=Lon...ondon+E8%2C+UK

Plan B, that is a fascinating link! But to clarify, the 443 incidents happened in a month within half a mile from where I was, not in the whole of Hackney!! What you showed was Queensbridge, which is just one small area within Hackney. You can see this on the map they show. In fact, the scary part is you can zoom right in on the map to see the breakdown of the statistic!!

In one month, there were 12 incidents within a few feet of where I was working!! Of these 12, 5 were anti-social, 3 were drugs, 3 was theft and 1 (the scary part) was public disorder and weapons.

[PlanB]

Re: Vodafone charging me £1300 after phone was stolen!!

I type slowly and was doing what Plan B suggested before seeing your post. Its been reported now but its not a bad thing to do. There were many crimes happening at the time I was there . . . and so maybe the police knowing about the Romanian calls could help them? It did not occur to me at the time as I did not know about the Romanian calls until I got the bill, long after the theft..

It was exactly the right thing to do otherwise how will these Romanian gangs who operate in London ever be caught unless they get reported. The police have wide powers to access information on international phone databases and if they are provided with the numbers which were called from your phone then this could help trace the lowlife who nicked it and I bet he/she wasn't acting alone. Those numbers may have been called before and may cross-reference with a criminal or gang member who has actually been caught previously and this will add to the police evidence.

£1,300 is a lot of talk time and a lot of money :eek2:

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

Lee may need you to say this verbally to him to be able to go in to the account.

Hi Puff,
I didnt take a number from Lee (I really am not very good at this, am I???) so I dont know how to contact him. I hope he will see the post and contact me again.

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

To put this situation in context you need to look at the police crime statistics for Hackney. In April this year there were 443 incidents reported (in just one single month!). Small wonder the CPSO told the OP it wasn't worth reporting

http://www.police.uk/overview/?q=Lon...ondon+E8%2C+UK

Also, my crime was not reported so I wonder how many incidents actually took place. I do know one statistic for a fact - there isnt one person in Hackney that either hasnt had a crime committed against them or know of someone close to them that has. Crazy!

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

Also, reporting a crime that never happened to the police (even long after the fact) is a very serious thing, so I would hope it wont go against me with Vodafone. I just typed in 'stolen phone' in my inbox search engine, and I have lots of emails sent to family and friends telling of the theft at the time of the incident (dont know if that counts).
Best
SB

[PlanB]

Re: Vodafone charging me £1300 after phone was stolen!!

To put this situation in context you need to look at the police crime statistics for Hackney. In April this year there were 443 incidents reported (in just one single month!). Small wonder the CPSO told the OP it wasn't worth reporting

http://www.police.uk/overview/?q=Lon...ondon+E8%2C+UK

[sonnyboy]

Re: Vodafone charging me £1300 after phone was stolen!!

Again I am playing devils advocate here, if the OP gets a CRN now, they may say this is him avoiding the call costs, and that a CRN was needed at the point of reporting it.

This is not a normal thing to happen, but it is something they can say.

I'm sorry Puff. I type slowly and was doing what Plan B suggested before seeing your post. Its been reported now but its not a bad thing to do. There were many crimes happening at the time I was there (2 flats burgled next door in broad daylight with the door broken into that sits between the shop I was working in and a hairdressers with the girls working by the window!), and so maybe the police knowing about the Romanian calls could help them? It did not occur to me at the time as I did not know about the Romanian calls until I got the bill, long after the theft.
I hope this hasnt caused any complications?

Lee was very helpful on the phone and seemed to be very 'on side'. I hope he can find a way to help me with this.

[Hurricane Puffrose]

Re: Vodafone charging me £1300 after phone was stolen!!

correct

hopefully it wont go that far

Re: Vodafone charging me £1300 after phone was stolen!!

Again I am playing devils advocate here, if the OP gets a CRN now, they may say this is him avoiding the call costs, and that a CRN was needed at the point of reporting it.

This is not a normal thing to happen, but it is something they can say.

That's why they have complaints procedures in place!

[Hurricane Puffrose]

Re: Vodafone charging me £1300 after phone was stolen!!

Since this crime was committed in the London area you can report it online using the Metropolitan Police service website. Here's the link :typing:

https://online.met.police.uk/

Again I am playing devils advocate here, if the OP gets a CRN now, they may say this is him avoiding the call costs, and that a CRN was needed at the point of reporting it.

This is not a normal thing to happen, but it is something they can say.

[Hurricane Puffrose]

Re: Vodafone charging me £1300 after phone was stolen!!

Hi Puff,
When you say 75% only, does that mean my call on the 15th may not have been recorded? Thats the only slim piece of 'evidence' I have :tinysmile_cry_t:

unfortunatly yes.

If lee can find no record of the OP's original call on his account there are only 2 alternatives, no one entered the account and just sat saying "Yes that has been done" without accessing the OP's account at all, or that the OP didnt make the call.

Personally I am going with no one accessing the account, and if this was not recorded.. then Lee will do all he can for you.

I promised to give 100% accurate info about this, even if it's not what people hoped to hear, leave Lee check it out and see what he finds out