Re: Npower Bill 2 years later
Thanks [MENTION=39710]des8[/MENTION],
The letter came to my house, I have been returning Npower's, but this came in a different envelope
[MENTION=99495]slainte caragh[/MENTION]
The 'error' came to light or so they claim on the 24th January 2017 (approximately) We/he received the initial revised bill (10th February 2017) approximately. I tried to go down the back billing route with them, but both they & the Ombudsman have rejected it as it's being classed as fraud. I also tried the regular maintenance but they claim that it wasn't an unreasonable period of time just under 3 years from my son starting the rent to producing the bill, no idea how long before that it had been checked they refused to give that information. We also asked them to change the meters (he had both gas & electricity from Npower on prepayment) in May/June 2014 when they had to change the gas one as it was faulty, but as he had never had any service with any energy company they refused to put in post payment meters, I forgot to advise the Ombudsman of this on the original complaint & they refused to consider it later on. They have always refused to provide any details of how the bypass was made & how they know it was before his tenancy & not afterwards.
Npower Bill 2 years later
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Re: Npower Bill 2 years later
Thanks [MENTION=39710]des8[/MENTION], didn't see this one.
VEEERRRYYYY interesting.
I know you want to @Pheaton, but my inital advice is.. and I cannot say this strongly enough.
PAY NOTHING.
You need further information, and you are fully within your rights to demand it (or your Son is),
The first thing you need to establish is when did this mistake first come to light, and when was the initial correction bill sent? You need to see confirmation of that bill, until you see it showing the mistake within 12 months. This is due to the Back Billing principle.
Remind then they your son was not responsible for mistakes caused by faulty equipment (i.e a bypassed meter) which should have been noticed and investigated during routine maintainence and safety checks.. which is ultimately their responsibility.
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Re: Npower Bill 2 years later
As you posted a copy of the letter i assume they have not sent it to NZ!
They are only debt collectors, and whilst this letter threatens court action, it is not a letter before action.
i personally would ignore that, but am tagging [MENTION=99495]slainte caragh[/MENTION] who is well up with utility companies!
She may have better advice.
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Re: Npower Bill 2 years later
[MENTION=39710]des8[/MENTION] Quite spookily I eventually wrote them a letter this week which was signed for on the 10th advising that we still disagree with their decision, that I will without prejudice offer them £100 as full & final payment. Today my son has received a letter from CST Law, Sheffield, who appear to be trading as Credit Style Ltd http://www.creditstyle.co.uk/ are they debt collectors & able to be ignored or do I need to respond to them my son is still living in New Zealand but is considering returning at the end of May.
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Re: Npower Bill 2 years later
IMO you should write one last letter, insisting it is not your account and if they are unwilling to accept your offer as full and final within eg 14 days you do not want to hear from then further.
It's their loss.
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Re: Npower Bill 2 years later
Sorry to bring this up again but it is still ongoing, I've jut been to 3 solicitors offices who were not interested in assisting me they said it was a consumer matter & go to the CAB , so went to the CAB office only to find them queuing out the door. My concern is, they to my mind have not proved or provided any proof that the bypass was done prior my son moving in, it could have happened after he left for all we know. But by offering them an amount am I not conceding the fact that I believe them & that the bypass was before his residency.
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Re: Npower Bill 2 years later
I doubt you'll find a template letter anywhere for your situation.
You should just write and remind them you have no liability for this estimated bill, which is due from a person no longer resident in the UK.
However to bring the situation to a conclusion you would consider paying a reasonable sum.
Confirmation would be required that this amount would have to be accepted as a full and final settlement,
You understand the AVERAGE uk usage is 10 units per day.
As however the person liable for the outstanding amount was single, and rarely in the premises to which the bill relates, you maintain the estimate is excessive.
Offer a figure you think is reasonable (less a further 20% ? to allow for negotiations) and tell them again this is not an admission that you are liable for this debt,
Await their response.
Do not admit any responsibility
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Re: Npower Bill 2 years later
Thank you for this, yes I do feel responsible, I am also willing to pay a sum which would reflect his usage, but they are basing it on the UK average of 10 units per day which I find unacceptable. The Ombudsman has found in their favour, or least they have made a decision that what they have done is within guidelines, with a £75 reduction on how it was handled.
Is there a standard template letter available to use?
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Re: Npower Bill 2 years later
Whichever way you look at it, it is not your bill,
As a parent I appreciate your desire to help your son, but unless you have given an undertaking to Npower there is little they can do.
If you want to help your son and are prepared to pay something you could write a "without prejudice" letter to Npower,
Remind them your son is no longer available (!), but that to resolve the matter once and for all you are willing to make an ex gratia payment to them of £X in full and final settlement. You will require confirmation that they will take no further action.
They will probably not accept it, but from then on I would ignore them (and tell your son to stay o/seas for 6 years!)
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Re: Npower Bill 2 years later
Originally posted by des8 View Posthi
Sure it makes a difference!
This is not your bill.
Tell Npower that your son is no longer in the country, having emigrated to New Zealand.
That should make it go away
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Re: Npower Bill 2 years later
hi
Sure it makes a difference!
This is not your bill.
Tell Npower that your son is no longer in the country, having emigrated to New Zealand.
That should make it go away
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