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British Gas - Pre-pay a/c in credit £600?

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  • British Gas - Pre-pay a/c in credit £600?



    I have been reading all the info posted relating to those of us with pre-pays being overcharged, re gas and electric.
    My situation though, slightly different to requesting 'charging fairness' from a Gas/Elec Supplier - as all I want, is for British Gas to give me back all the money I have obviously overpaid in recent years, via pre-pay meter.

    I originally had my Electricity pre-payment meter installed, owing to an unpaid debt. I have a meter for my Gas & Electricity - British Gas being my provider for both.

    Approx 1 year ago, I received a Electricity/Gas Statement from British Gas and I found that my account was in credit, to the sum of approx £600. I gather this would have accumulated over a period of time, as my original debt has cleared but my meter not recalibrated, so therefore continues to collect debt via meter - which has now accumulated to a tidy little sum!

    Initially I wrote and emailed British Gas about this, requesting a refund. I received a letter/acknowledgement from them and they had asked me to contact their customer services, with a full meter reading in order for the matter to be sorted out / proceed. I promptly complied with their request and basically, have heard nothing since!

    A couple of weeks ago I wrote a 'formal complaint' letter and posted Rec Del to them - giving them 10 days to refund my money, or I would be forced to take further/legal action against them.
    It has now been approx 12 working days since my letter was sent and I have not had any response at all from British Gas? PLEASE HELP ADVISE, MY NEXT COURSE OF ACTION OR ANY SUGGESTIONS /ADVICE. IT REALLY IS AWFUL HOW THEY DO NOT GIVE BACK WHAT IS RIGHTFULLY YOURS, YET IF THE SHOE WERE ON THE OTHER FOOT????????????? ............................................

  • #2
    Re: British Gas - Pre-pay a/c in credit £600?

    these are the steps to follow according to their website for prepay customers

    Step 1

    Call us on 0800 072 8633 and we will do all we can to resolve your issue straight away.

    Step 2

    If you are not satisfied with the way your complaint is handled, please contact us online at www.britishgas.co.uk/complaints or by post Complaints Management Team, British Gas, PO Box 3054, Eastbourne, BN21 9FD.
    Step 3

    If we are unable to resolve your complaint contact Matthew Bateman, Managing Director Pay As You Go Energy by post: British Gas, PO Box 3054, Eastbourne, BN21 9FD, by phone: 0800 107 0184 or via email: payasyougocomplaints@britishgas.co.uk.

    I would ring the MD as it states.


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