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  • #16
    Originally posted by Lollie View Post
    Sorry Internet playing up
    I have spoken to trading standards ofcom and ombudsman but as FWW are not ADR registered they can’t help. I don’t know who else to try and wether I can stop paying the monthly direct debit or will they go after the £800 in court?
    I would stop payments, as you state you are not receiving the service. As for the £800, that is just 'ridiculous'.

    Amend and send the following, if your not sure about amending something, ask, you want to get this right. If your going to post it, make sure you get Proof of Postage.

    https://www.which.co.uk/consumer-rig...s-ax9MJ6q9oCb2

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