Hi all, any advice is much appreciated in advance.
My partner has just moved into a council house from her parents (she works from home) was a little late ordering wifi but had booked two weeks off work for the move, so we thought this would work out okay after ordering with plusnet on 4th June.
Since the order, she's recieved the new router, however, this says not to be plugged in until they say so.
In the background, plusnet have cancelled the order, and reinstated it, and then somehow BT have said that plusnet can't take over the house yet because they can't authorise it?
Not sure if the previous tenant was still in contract with BT or something, but there's an Internet line to the house and she's got the new router, yet plusnet have said today that it's going to be a minimum of 10 working days until the next step. I thought that wifi was considered a utility these days, all this messing about has so far cost 3 days wage and looks like it's going to get worse. Does anybody know if these firms have to do things within certain time frames or whether they might have a duty of care? The money has been paid for the first month up front too.
Tia
New House No Wifi
Collapse
Loading...
X
-
Have a look at their Terms and Conditions, there might be compensation for certain failures on their behalf. What you need to do is lodge a formal complaint in writing, make sure you get Proof of Postage. When you get their final response, if you still aren't happy and they've sent you a Final Response / Deadlock letter, then you can go to the Services Ombudsman or similar.
-
Originally posted by Lee234 View PostI thought that wifi was considered a utility these days,
Leave a comment:
View our Terms and Conditions
LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.
If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.
If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
Announcement
Collapse
No announcement yet.
Court Claim ?
Guides and LettersSHORTCUTS
Pre-Action Letters
First Steps
Check dates
Income/Expenditure
Acknowledge Claim
CCA Request
CPR 31.14 Request
Subject Access Request Letter
Example Defence
Set Aside Application
Witness Statements
Directions Questionnaire
Statute Barred Letter
Voluntary Termination: Letter Templates
A guide to voluntary termination: Your rights
Loading...
Loading...
Leave a comment: