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Enstroga go bust and sell my debt to debt collection agency ?

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  • Enstroga go bust and sell my debt to debt collection agency ?

    Hello everyone,

    I have this strange situation, I moved out of my apartment in August, submitted all the meter readings and closed my account with enstroga. They said I have something like 398 quid to pay which I can pay via instalments I agreed, everything was fine. Then they go bust, which I didn't even know, and start writing threating emails to me saying that my account is in arrears. I responded saying that the plan was agreed I'm happy to pay everything off via direct debit. Then yesterday I receive a text message that they sold my debt to debt collection agency. Could somebody give me some advice please ? I am very concerned about this as I don't want them to affect my credit score since I haven't done anything wrong. I did my due diligence as far as I am concerned and always was happy to pay off what I owe them.

    I attached all the emails and texts.

    Many Thanks

    Alex

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    Attached Files
    Last edited by abrook11; 20th February 2022, 13:47:PM.
    Many Thanks

    Alex
    Tags: None

  • #2
    Hi Alex

    Enstroga has gone into Administration. No Administrator has been appointed. I've looked at your screenshots, I can't see where it says that the debt has been sold.

    EWD Collections was set up by the former Managing Director of Enstroga in August 2021.

    It's just a 'debt collection' agency. If you are looking to settle the debt, make an offer of a Full and Final Settlement.

    https://debtcamel.co.uk/debt-options...on/full-final/

    Also default protocols need to be followed.

    Comment


    • #3
      Originally posted by echat11 View Post
      Hi Alex

      Enstroga has gone into Administration. No Administrator has been appointed. I've looked at your screenshots, I can't see where it says that the debt has been sold.

      EWD Collections was set up by the former Managing Director of Enstroga in August 2021.

      It's just a 'debt collection' agency. If you are looking to settle the debt, make an offer of a Full and Final Settlement.

      https://debtcamel.co.uk/debt-options...on/full-final/
      echat11 thank you for your response !

      I have attached the screenshot with the text message. Where it says it's been 'escalated' as if I ever refused to pay them which is not the case.

      Right, but will they charge me debt collection fees etc ?

      Of course I want to pay in full to be honest I didn't even know I owe them money I thought that's all been payed off.

      So the best course of action is just to get in touch with them explain all this and settle the money I owe them right ? and if they try to charge fees on top of that am I obliged to pay this too even though this was agreed to be paid by DD ?
      Many Thanks

      Alex

      Comment


      • #4
        a) I have attached the screenshot with the text message. Where it says it's been 'escalated' as if I ever refused to pay them which is not the case.

        That is typical of Enstroga, they are extremely clueless in all aspects of their business, they couldn't even manage 6,000 accounts, that is why they are in Administration in the UK. The concept of managing accounts is totally lost on them.

        b) Right, but will they charge me debt collection fees etc ?

        They will add fees, but tell them you will file a complaint with the to the Financial Conduct Authority and Trading Standards.

        c) Of course I want to pay in full to be honest I didn't even know I owe them money I thought that's all been payed off.

        To be honest, you probably don't owe them, you just need to check some of the reviews on Trustpilot. If you followed your account carefully from the start, then you will know if you owe them or not.

        So the best course of action is just to get in touch with them explain all this and settle the money I owe them right ? and if they try to charge fees on top of that am I obliged to pay this too even though this was agreed to be paid by DD ?

        As above. You had an agreement in place, there shouldn't be any fees to pay.

        Only communicate with them in writing- email

        Comment


        • #5
          echat11 thank you for elaborating everything in fine detail for me, you're the best. I will write them an email now and attach all the screenshots etc.


          Thank you
          Many Thanks

          Alex

          Comment


          • #6
            echat11 - sorry, I'm new on here and only came across this forum whilst researching ewd-collections as they are supposed to be dealing wiyh transfer of my Enstroga credit (a substantial amount) to my new supplier EON Next. I am trying to find contact details for them other than e-mail as they never reply to e-mails - been waiting since early May to hear from them after I sent them ALL the evidence of my credit with the useless Enstrogsa.
            My question is, are you sure you have that right that they are just a debt collection agency and that no administrator has been appointed? Thought by law an official insolvency practitioner had to be appointed. And, if ewd was set up by an ex director of Enstroga (shortly before the company went bust) surely that's fraud?
            Can ANYONE tell me more about ewd? Thanks

            Comment


            • #7
              Originally posted by CaptainPike View Post
              echat11 - sorry, I'm new on here and only came across this forum whilst researching ewd-collections as they are supposed to be dealing wiyh transfer of my Enstroga credit (a substantial amount) to my new supplier EON Next. I am trying to find contact details for them other than e-mail as they never reply to e-mails - been waiting since early May to hear from them after I sent them ALL the evidence of my credit with the useless Enstrogsa.
              My question is, are you sure you have that right that they are just a debt collection agency and that no administrator has been appointed? Thought by law an official insolvency practitioner had to be appointed. And, if ewd was set up by an ex director of Enstroga (shortly before the company went bust) surely that's fraud?
              Can ANYONE tell me more about ewd? Thanks
              a) My question is, are you sure you have that right that they are just a debt collection agency and that no administrator has been appointed?

              EWD Limited - https://find-and-update.company-info...mpany/13416959

              Administrator details should appear on this page - https://www.ofgem.gov.uk/publication...plier-eon-next


              b) Thought by law an official insolvency practitioner had to be appointed.

              You would think so, OFGEM announced they had gone into administration, but to date no administrators.

              c) And, if ewd was set up by an ex director of Enstroga (shortly before the company went bust) surely that's fraud?

              They are still trying to collect debts, but it's a very strange company, they should never have been given a license.

              d)Can ANYONE tell me more about ewd? Thanks

              As above. What has EON Next said about your credit?

              Comment


              • #8
                echat11 I have an almost identical situation - have been switched to eon next from enstroga. Iíd accumulated several hundred pounds with enstroga but was never issued a final bill from them. Eon next to add insult to injury have somehow estimated I owe nearly £500! No one seems to be able to advise how to get hold of enstroga. Emails to the ewd address arenít getting a reply. Citizens Advice saying no administrators apointed. And eon saying they canít do anything without a final bill from enstroga

                Comment


                • #9
                  Hi BCOOP

                  a) Iíd accumulated several hundred pounds with enstroga but was never issued a final bill from them.

                  Enstroga owes you money for the credit accumulated on your account.

                  b) Eon next to add insult to injury have somehow estimated I owe nearly £500! No one seems to be able to advise how to get hold of enstroga.

                  Send Eon Next a Subject Access Request, request Enstroga and Eon Next account details, they should send you all the details on the accounts. Make sure you get Proof of Postage.

                  Did you take final readings to give to Eon Next when they took over?


                  c) Emails to the ewd address arenít getting a reply. Citizens Advice saying no administrators apointed. And eon saying they canít do anything without a final bill from enstroga

                  EWD is basically debt collectors collecting debts for Enstroga. It's the administrators when appointed who can deal with credit issues

                  Administrator details should appear on this page - https://www.ofgem.gov.uk/publication...plier-eon-next

                  Comment

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