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Basically back in Aug 2016 my (now wife) had her own flat and ordered BT broadband. It never worked despite multiple requests to BT to get it fixed. Eventually after 2 months of this she stopped paying and BT stopped the contract for non payment in December. My now wife never paid the bill of £200 ish as she'd never had working broadband.
And thats the last she heard of it to Jan 19 when we get an email from Lowells saying they're issuing small claim court proceedings for £700+. My now wife moved out of her flat in Feb 2017 so I suspect any correspondance might have gone there....although BT did have my wifes email address (as it hasnt changed since then) and there was no chasing via that route.
Lowells insist they had sent 16 emails but we received none until this small claims court order. They also still have her name wrong as they're using her maiden name and not her married name.
We've contested the whole claim on non provision of original contract and "where the heck did the £500 extra come from basis" as having received no previous comms we had no idea.
Any advice welcomed!
And thats the last she heard of it to Jan 19 when we get an email from Lowells saying they're issuing small claim court proceedings for £700+. My now wife moved out of her flat in Feb 2017 so I suspect any correspondance might have gone there....although BT did have my wifes email address (as it hasnt changed since then) and there was no chasing via that route.
Lowells insist they had sent 16 emails but we received none until this small claims court order. They also still have her name wrong as they're using her maiden name and not her married name.
We've contested the whole claim on non provision of original contract and "where the heck did the £500 extra come from basis" as having received no previous comms we had no idea.
Any advice welcomed!
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