Attached particulars of claim redacted.
I'm still shocked an auction house can create this claim considering they are not the owners of the vehicles and only take a percentage of the sale value. Their client (insurance company) in my mind would be the only party able to open this case in the first instance.
I'm seeking professional help through the direct access portal but I am out of country from tomorrow until the 8th of Jan, The timing couldn't have been any worse.
Any help appreciated, I still have not received the pack only an email with the particulars of claim so I can't yet access the case in the portal.
I'm still shocked an auction house can create this claim considering they are not the owners of the vehicles and only take a percentage of the sale value. Their client (insurance company) in my mind would be the only party able to open this case in the first instance.
I'm seeking professional help through the direct access portal but I am out of country from tomorrow until the 8th of Jan, The timing couldn't have been any worse.
Any help appreciated, I still have not received the pack only an email with the particulars of claim so I can't yet access the case in the portal.
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