Hi all.
The basics of my claim so far:
On 27.1.2021 I contacted Amazon to return a faulty Drone. They supplied me with a returns label & offered me the choice to send it back via ‘Hermes’, which I chose. Hermes picked the drone up & left a receipt.
I eventually contacted Amazon to state that my refund had yet to appear. Amazon replied to say that the Drone was missing so they would not refund me. I replied to say that I used their ‘preferred choice of return’ so the issue is theirs, as I believe/d this.
Amazon contacted me to suggest I make a claim against Hermes. I replied to say that the responsibility lies with Amazon as I used
their ‘preferred choice of return’.
I started a MCOL claim against them and have attached their defence as a link below as I am apparently now allowed to add attachments(?) (I have scanned them as one PDF and taken out any personal info).
Please can I ask for some help on what I do now?
Link:
https://drive.google.com/file/d/1OMC...ew?usp=sharing
The basics of my claim so far:
On 27.1.2021 I contacted Amazon to return a faulty Drone. They supplied me with a returns label & offered me the choice to send it back via ‘Hermes’, which I chose. Hermes picked the drone up & left a receipt.
I eventually contacted Amazon to state that my refund had yet to appear. Amazon replied to say that the Drone was missing so they would not refund me. I replied to say that I used their ‘preferred choice of return’ so the issue is theirs, as I believe/d this.
Amazon contacted me to suggest I make a claim against Hermes. I replied to say that the responsibility lies with Amazon as I used
their ‘preferred choice of return’.
I started a MCOL claim against them and have attached their defence as a link below as I am apparently now allowed to add attachments(?) (I have scanned them as one PDF and taken out any personal info).
Please can I ask for some help on what I do now?
Link:
https://drive.google.com/file/d/1OMC...ew?usp=sharing
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