Letter Before Action (Pre-action Protocol)

[Guest]

I sent a letter before action to a company with a 15-day timeline however, on the 15th day, the company has come back asking for 3 months. I believe it is a delay tactic, is it advisable to wait or initiate a court proceeding?

[R0b]

Unless this is a really complex dispute, 3 months is unreasonable to ask. For straightforward disputes, 14 days is ample time to respond. You could ask them to justify why they need 3 months if the matter is straightforward, you could also offer a compromise by agreeing a 14 day extension to respond or you will issue proceedings.

Just make sure you are still within the limitation period when you issue your so your claim is not statute barred

[Guest]

Unless this is a really complex dispute, 3 months is unreasonable to ask. For straightforward disputes, 14 days is ample time to respond. You could ask them to justify why they need 3 months if the matter is straightforward, you could also offer a compromise by agreeing a 14-day extension to respond or you will issue proceedings.

Just make sure you are still within the limitation period when you issue your so your claim is not statute-barred

Thanks. The company is CIFAS. They sent a report that is inconsistent with their previous report to me. The new DSAR report included a marker that was never in the previous 3 reports received.