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DWF Letter for a return made in August 2021

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  • DWF Letter for a return made in August 2021

    Hello all,
    I received a letter from dwf telling me to pay for an ****** order I made in August 2021. The letter says the return was never received. I returned the items and received an email saying we have received the items in August and now I have this letter.
    I have seen this issue on a few forums online.
    I know that from my end I returned all the items with the label given. I also never received any correspondence from ****** directly saying nothing was received.
    At this point I am not sure what to do.
    Tags: None

  • #2


    I would write to DWF telling them I had received confirmation from the seller that the returned item was received, enclose a copy of the email, and tell them you do not expect to hear from them again

    Comment


    • #3
      I will do that. The letter states I deadline for the payment. Can this just be ignored?

      Comment


      • #4
        Deadlines, except those imposed by a court, may be ignored.

        Comment


        • #5
          Thank you for the help so far.

          I have received a reply saying that dwf were told the box was empty or items were missing.
          They are asking for evidence that the items were returned.

          I don't have the proof of delivery since the return was made in August.
          All I have is the email saying the retuned items have been received.
          How should I respond to this?
          Last edited by banana348; 11th May 2022, 10:17:AM.

          Comment


          • #6

            All I have is the email saying the returned items have been received, then they have acknowledged receipt??

            Comment


            • #7
              I have responded with the email saying the retuned items have been received. I forgot to attach it in the initial email. Will wait for a reply.

              Comment


              • #8
                Tell DWF to stop bothering you.
                Repeat that you have the dealers confirmation the item was returned, and any further communications from DWF will be taken as harrassment and you will report their actions to the SRA

                Comment


                • #9
                  I have not received a response yet. Should I be chasing them up with this?

                  Comment


                  • #10
                    only just sent OFF???????????

                    Comment


                    • #11
                      Originally posted by MIKE770 View Post
                      only just sent OFF???????????
                      Sorry I don't understand. What do you mean?

                      Comment


                      • #12
                        Why would you want to chase it up?
                        Don't stir up a hornets nest!

                        Comment

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