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Dispute Customer and service provider for photography business

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  • Dispute Customer and service provider for photography business


    I run a small business photography service. I did a photoshoot for a client for 60 an hour and sent him 1200 photos. He choose 100 out of 1200 and I requested him to select 50 for editing. He's not bit happy about some of my photos and he is looking for extensive editing which I said I can't make it as it takes a lot of time and for the 60 its not worth doing it and I said I will do color correction.

    Finally I can't finish the work because of the stress from the customer and I repaid the 60 to my client. Its just an outdoor photo and not like an event. I even agreed to give edited photos for free and offered my service for free.

    But my client was not happy and he wants to take legal action again my business and expecting 400-500 for loss of good memories. He was saying Consumer Rights Act 2015 and the compensation is based on that. Not sure what memory I have destroyed its just a outdoor photo and I repaid the money too with edited images.

    There is no legal contract signed between us and no agreement was made in written as I can guarantee that the photos will be as per their expectation.

    Can I please know if I am still liable for this and will I be taken to court if he proceeds legally?

    I have all the proof that I have repaid and sent him the edited photos but he is threatening me that I need to do an extensive editing of all the photos.

    Any advice is appreciated.
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  • #2
    Do nothing.

    Such contracts are a hiding to nothing. People have an idealised version of their events. Your photos cannot recover that ideal version of events.

    People are used now to photos being photo-shopped. They can do so much themselves that they expect the impossible from you.

    I doubt very much that there is a category of damages 'loss of good memories', though one or two others might come close.


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