Santander is committed to making it as easy as possible to resolve your complaint. Here is what you need to do if you want to make a PPI Complaint:
Telephone 0800 171 2171. – Option 1, Option 1, Option 1, Option 1.
Lines are open 8.30am to 5.30pm Monday to Friday.
You can contact Santander’s team of specialist PPI complaint handlers on 0345 600 6014 who will discuss the details of your complaint with you directly. They will log your complaint and advise you of the next steps. This team will also be able to confirm whether you have or have had PPI.
So your concerns can be resolved as quickly as possible we suggest that you have to hand details of your PPI policy including the policy number or account number. If you cannot find your PPI policy number or account details you can call the PPI team on 0345 600 6014 to find out. They will need your name, date of birth and address at the time you took the policy out.
To help them understand your complaint fully and process it quickly you can download and complete a PPI Questionnaire (pdf).
Customers can complain to Santander directly and don’t need to use a claims management company (CMC). A CMC may typically charge an up-front fee or take a proportion of any financial redress (often between 25 -40%). Santander will assess all complaints sent directly to them in exactly the same way that they treat complaints sent in by a CMC.