If you’re confident that you had PPI, please complete the PPI complaints form. This will ensure that we have all the information we need to process your complaint quickly and efficiently.
When completed, please send it to:
PPI Complaints Resolution
PO Box 5281
If you have any questions about completing the form, please call us on 0333 000 1601.
You can also complain without using the form, but you’ll need to ensure you include as much information as possible in your letter. We’ll also need your Capital One account number so we can identify your account and the way your PPI was sold. If you no longer have all the documentation relevant to your complaint, we’ll still be able to consider your complaint in full, but we may need to ask you for more information.
If you don’t know if you had or have PPI on your Capital One account, please check any application documents or statements you may have. If you’re still unsure, please call us on 0333 000 1601.