We don't believe you need to use the services of a claims management company to reclaim PPI, however we understand that many people prefer to, and we'd like to ensure consumers are fully informed before making a decision.
You can read our guide on
reclaiming PPI yourself here. You can leave reviews on companies you have used in the past to assist other consumers who may be looking for a reputable company.
Consumers should make sure the claims handling company is registered with the Ministry of Justice which they can check at
www.claimsregulation.gov.uk/search.aspx.
Always do your RESEARCH
- Read the Terms and Conditions
- Check the Complaints Procedure
- Check the Fees and Charges
- Check the company is authorised by the Ministry of Justice
- Check any trading names
- Read other customer's reviews
Our listings contain all this information in one place.
Consumers should make sure the claims handling company is registered with the Ministry of Justice which they can check at
www.claimsregulation.gov.uk/search.aspx.
Consumers should also be aware that while some companies will reimburse your fees if the claim is unsuccessful (no win – no fee), many will not, and should watch out for this in the fee description.
In short, consumers should be wary of any company that doesn’t qualify its claims and make it clear that the success of any attempt to write off your debt is entirely dependent on your situation.
In particular, consumers should be sceptical of those that point to a 100% or even 70-80% success rates.
Claims companies charge between 20% and 50% of any payment you might receive.
Prices include VAT and charges where applicable. The quoted price is the
total amount* you will be expected to pay should you obtain a refund from your lender/bank of £1000. We would advise extreme caution if you are considering using a company that charges an up-front fee.
Complaining about poor service
Complain to the
Legal Ombudsman if you’re unhappy with the service you’ve received from a claims company, eg the results of your claim or the fees they’ve charged you.
- Ask the claims company for a copy of their complaints procedure or check their website.
- Contact the claims company with your complaint so they have a chance to put things right.
- Keep a record of your complaint, eg details about any communication between you and the claims company.
- Contact the Legal Ombudsman if your claims company doesn’t resolve your complaint in 8 weeks.
Contact the Legal Ombudsman
cmc@legalombudsman.org.uk
Telephone: 0300 555 0333
Minicom: 0300 555 1777
Monday to Friday, 8.30am to 5.30pm
Complain to the
Claims Management Regulator (CMR) if you’re unhappy with the conduct of a claims company.
Poor conduct could include:
CMR can’t pay compensation or order a claims management company to compensate you, even if you’ve received poor service.
You’ll be referred to the
Legal Ombudsman if your complaint is about poor service.
Contact the Claims Management Regulator
contactus@claimsregulation.gov.uk
Telephone: 0333 200 0110
Monday to Friday, 9am to 5pm
Claims Management Regulation Unit
Monitoring and Compliance Office
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
You can also can fill in a complaint form and email or post it to the CMR.
Download ‘CMR conduct report form’ (DOC, 43KB)
Search the list of authorised claims management companies (CMCs) to
check a claims company’s registration
LATEST NEWS
Claims management companies (CMCs) will have to be authorised afresh by the Financial Conduct Authority (FCA) before they can operate under the new regime, it has emerged. Legislation is currently going through Parliament to enable the FCA to take over the job of regulating CMCs from the Ministry of Justice ...
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MoJ issues PPI guidance for claims management companies after Plevin The Financial Conduct Authority (FCA) consulted in 2015, and again in 2016, on a package of measures including proposed new rules and guidance on handling Payment Protection Insurance (PPI) complaints in light of the Supreme Court’s decision in Plevin v ...
Read More
The government appears to have rowed back from its commitment to consider banning claims management companies (CMCs) from making cold calls. Work and pensions minister Lady Buscombe (Peta Buscombe) told the House of Lords this week that the government is minded to eschew a ban and instead strengthen regulation of ...
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A couple accused of being ‘food bug fraudsters’ claim they face losing their home after the hotel launched a £170,000 counter-claim for damages. Sean and Caroline Bondarenko allegedly fabricated a £10,000 claim against the five-star Caldera Palace Hotel in Crete after saying the resort’s food and drink made them ill ...
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Complaints about mis-sold PPI remain the most active area in the financial claims sector. CMR continues to prioritise and tackle malpractice by CMCs on a risk assessed basis, and in particular where there is a risk of substantial consumer detriment. The regulator took the following action during this quarter: Audited ...
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The Financial Conduct Authority has today confirmed that it will introduce a deadline for making new payment protection insurance (PPI) complaints. The final deadline for making a new PPI complaint will be 29 August 2019. To encourage consumers to decide whether to act about PPI before the deadline, the FCA will ...
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As a result of an investigation, the Claims Management Regulator has imposed a financial penalty of £68,000 on Zebra Claims Limited. Zebra Claims Limited was found in breach of the following Conduct of Authorised Persons Rules 2014: General Rule 2 - A business shall conduct itself responsibly overall including, but ...
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Decision stayed pending appeal As a result of an investigation, the Claims Management Regulator has decided to cancel Harringtons Advisory Limited’s authorisation to provide claims management services under the Compensation Act 2006 with effect from 1 February 2017. Harringtons Advisory Limited was found in breach of the Conduct of Authorised ...
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Two years ago the Legal Ombudsman opened its doors to complaints about claims management companies (CMCs) from the public. Use of the service quickly gathered momentum with approximately 23,000 consumer contacts in Year 1 and approximately 32,000 in Year 2. To date, the Legal Ombudsman has accepted 4,683 complaints for ...
Read More
Two years ago the Legal Ombudsman opened its doors to complaints about claims management companies (CMCs) from the public. Use of the service quickly gathered momentum with approximately 23,000 consumer contacts in Year 1 and approximately 32,000 in Year 2. To date, the Legal Ombudsman has accepted 4,683 complaints for ...
Read More
Latest Companies Under Investigation by the MOJ
Latest Enforcement Action taken by the MOJ
| 04/05/2017 |
Your Money Rights Limited |
Authorisation Cancelled |
| 10/04/2017 |
Barrington Claims Limited |
Authorisation Cancelled |
| 07/04/2017 |
TDP Direct Marketing Limited |
Financial Penalty |
| 13/03/2017 |
Stevenson Drake Ltd |
Financial Penalty |
| 10/03/2017 |
Help Your Claim Limited |
Financial Penalty |
| 20/02/2017 |
Zebra Claims Limited |
Financial Penalty |
| 01/02/2017 |
Harringtons Advisory Limited |
Cancellation stayed pending appeal |
| 23/01/2017 |
Crystal Legal Services Limited |
Undertakings Agreed |
| 29/12/2016 |
MG Financial Limited |
Financial Penalty |
| 14/12/2016 |
Theclaimteam.com Ltd |
Authorisation Varied |
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