On 17 May 2018, the FCA launched a consultation on proposed guidance on variation terms under unfair terms legislation (GC18/2).The consultation follows the previous withdrawal of historic unfair terms guidance following the introduction of the Consumer Rights Act 2015. The consultation document briefly discusses the historic situation, the legislative provisions…

Ministers announce that they will be launching a call for evidence after concerns are raised that some bailiffs are aggressively pursuing debts Review of government reforms highlights the positive impact of changes but reveals lingering concerns over aggressive behaviour by minority of bailiffs. The Government is to launch a call…

This week Barclays has quietly started a major refund program to some customers with overdrafts, loans or credit cards who have been in financial difficulty since 2013. Read full story : Barclays to refund some customers in arrears · Debt Camel Read more on the Barclays Website Customer assistance while…

PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers. Read More : FCA announces redress scheme for rent-to-own firm PerfectHome PerfectHome (a trading name of Temple Finance Limited)…

A call centre trader who misled consumers by claiming to be from Microsoft to carry out computer repairs has today [26 January 2018] been sentenced after pleading guilty to four unfair trading practices. Narendra Harilal Vadgama (age 56 of Babington Road, Barrow upon Soar, LE12 8NH), who traded under the…

The Secretary of State for Business, Energy and Industrial Strategy accepted a disqualification undertaking from Leah Kimberley Masters, disqualifying her for six years.The company was telephoning people to sell a call-blocking device to stop unsolicited calls.They failed to comply with the rules under the Privacy and Electronic Communications Regulations, resulted…

By Kate Holdsworth BBC Radio 4, You and Yours Legislation that protects websites from lawsuits is cleansing negative comments from online forums, BBC Radio 4’s You and Yours has been told. Companies that threaten Section 5 defamation notices say they are a legitimate defence against false statements. But one forum…

Evidence emerged this week that courts are starting to buckle under the strain of near 10-year-high claims figures. You can view the statistics released here -> https://www.gov.uk/government/statistics/civil-justice-statistics-quarterly-july-to-september-2017 From July to September this year, the Ministry of Justice reported that 560,000 claims were issued in the county court – the second…

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