Results 1 to 10 of 10

Thread: Vodafone troubles

  • Share
  • Thread Tools
  • Display
  1. #1
    warwick65's Avatar

    VIP Member



    Joined
    Feb 2017
    Posts
    1,616
    Mentions
    109 Post(s)

    Default Vodafone troubles


    @Lee Vodafone Company Rep

    Need some help sorting out a disaster with vodafone

  2. #2
    warwick65's Avatar

    VIP Member



    Joined
    Feb 2017
    Posts
    1,616
    Mentions
    109 Post(s)

    Default Re: Vodafone troubles

    Well vodafone strike again

    Posting on behalf of my OH in the hope that Lee can sort something out

    OH on contract with talk mobile
    Friday 30th contacted them about an upgrade - arranged , phone to be delivered by DPD on Monday

    Monday received txt saying phone would be delivered between 11.30 and 12.30 - when 12.30 came I tracked it to find there had been a problem

    Phoned DPD to be told wrong address (but right postcode) on parcel

    Contacted VF who said yes sorted out would be delivered tomorrow

    Tuesday nothing happened , phoned again , firstly got put through to a really rude woman called Jaing ( who wanted to know why we wanted her name!) then put through to Rebecca at retentions in S Yorkshire who promised faithfully the address had been changed and it would be delivered today . Also arranged a credit

    Today - no message so checked tracking to be told going back to sender

    Phoned - told it was the wrong address ( same one as before)

    Phoned VF again, promised a call back within an hour or two - John probably in SA - certainly a SA accent

    Still waiting

    Phones again and was told I would get a call back within an hour- guess what- still waiting

    Hoping either Lee or the company sort this out otherwise it will be offski

    To add to it I have just renewed on an all singing all dancing £50 a month contract but still within my cooling off period so maybe we will both be off to BT or 3

    CAG has given me the email of the boss so next stop will be him but I really want this sorted without going that far
    Last edited by Kati; 6th July 2017 at 15:04:PM.

  3. #3
    warwick65's Avatar

    VIP Member



    Joined
    Feb 2017
    Posts
    1,616
    Mentions
    109 Post(s)

    Default Re: Vodafone troubles

    Sent an email with a link yo here but not received an automated response yet

  4. #4
    warwick65's Avatar

    VIP Member



    Joined
    Feb 2017
    Posts
    1,616
    Mentions
    109 Post(s)

    Default Re: Vodafone troubles

    @Amethyst

    Seems vodafone web relations team are unable to access the website- or so they tell me. There again we have been told so many lies by vodafone recently who can tell.....

  5. #5
    Amethyst's Avatar

    Site Owner



    Joined
    May 2007
    Posts
    59,735
    Mentions
    1689 Post(s)

    Default Re: Vodafone troubles

    ?? No reason from this end ... what have they said?
    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

  6. #6
    warwick65's Avatar

    VIP Member



    Joined
    Feb 2017
    Posts
    1,616
    Mentions
    109 Post(s)

    Default Re: Vodafone troubles

    Hi Amethyst

    Here is a copy of a line in an email they sent

    We can'taccess the website link due to our internet security settings.


    ( I had cut and paste the link to the thread into their online web page)

  7. #7
    Amethyst's Avatar

    Site Owner



    Joined
    May 2007
    Posts
    59,735
    Mentions
    1689 Post(s)

    Default Re: Vodafone troubles

    Ok that sounds like an issue with what sites Vodafone allows its employees access to. I'll see if I can get them to look at the case via twitter.
    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

  8. #8
    Lee Vodafone Company Rep's Avatar

    Authorised Company Representative



    Joined
    Mar 2011
    Posts
    233
    Mentions
    60 Post(s)

    Default Re: Vodafone troubles

    Hi warwick65,

    Thanks for making me aware of this.

    So I can get it looked into further, please update the thread with your email reference number.

    Kind regards,

    Lee

    Vodafone Social Media
    I am an official company representative of Vodafone UK.

    LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

    This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

  9. #9
    warwick65's Avatar

    VIP Member



    Joined
    Feb 2017
    Posts
    1,616
    Mentions
    109 Post(s)

    Default Re: Vodafone troubles

    Hi Lee

    Here is the reference number EFT195 [#16434484]

  10. #10
    Lee Vodafone Company Rep's Avatar

    Authorised Company Representative



    Joined
    Mar 2011
    Posts
    233
    Mentions
    60 Post(s)

    Default Re: Vodafone troubles

    Hi warwick65,

    Thanks for coming back to me.

    I'll look into this further and update you as soon as possible.

    Kind regards,

    Lee

    Vodafone Social Media
    I am an official company representative of Vodafone UK.

    LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

    This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

Similar Threads

  1. Amigo troubles
    By MRSP in forum Loans & Brokers
    Replies: 40
    : 20th August 2016, 10:55:AM
  2. will troubles
    By aylay in forum Family Law & Relationships
    Replies: 3
    : 14th February 2015, 18:33:PM
  3. Vodafone 4G in hemel hempstead - Terrible service from Vodafone
    By Tangential in forum Utilities & Telecoms
    Replies: 9
    : 2nd August 2014, 19:25:PM
  4. Executor troubles
    By Jellybaby in forum Family Law & Relationships
    Replies: 24
    : 17th April 2012, 22:13:PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Contact Us



© Celame (UK) Ltd 2016
Hosted by Lodge Information Services Ltd
LegalBeagles® are DPA Registered No. ZA158014
LegalBeagles® is the trading name of CELAME (UK) LIMITED ( 09220332 )
Registered Address: 25 Moorgate, London, England, EC2R 6AY
VAT registration number 206 9740 02
User Alert System provided by Advanced User Tagging v3.1.3 (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd. Runs best on HiVelocity Hosting.
Celame (UK) Ltd Powered by vBulletin® Version 4.2.3
Copyright © 2017 vBulletin Solutions, Inc. All rights reserved.

To find out more about managing your money and getting free advice, visit the Money Advice Service,an independent service set up to help people manage their money.

TOP