Hope someone can help me.

I parked at Fistral Beach in Newquay on the 18/02/2017
I recieved a parking ticket from smart parking for £100. They say I entered tHE site at 09:50:50 and left at 14:00:20

all this is correct. I have replied to the parking ticket and included a scanned image of the parking ticket which clearly states i was able to park there until 21:00. the parking at fistral was £3.00 for over 2 hours.

they have responded to appeal by saying no payment was made against the full and correct VRM as my vehicle stayed in the car park for 300 minutes. I obviously plan to appeal via POPLA.

The scanned image unfortunately is quite low resolution and i am struggling to find the original ticket.

any advice on what to ask for and to include in the POPLA appeal?

Thanks for any advice given in advance