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Thread: Claims Guys fees

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  1. #1
    Join Date
    Mar 2017
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    Default Claims Guys fees

    I know, I know I should have done this myself but...

    I signed up with the Claims Guys in November last year. I was more than happy to pay them 30% of any successful PPI claims (and I still am) but I nothing has come of any claims.

    In January a work colleague told me I could submit a claim for miss-sold packaged bank accounts, which mine was because I was told I had to sign up to it to get an overdraft and mortgage.

    So I submitted a claim directly to the bank online at the end of Feb, they acknowledged the claim directly to me a few days later, I got a claim reference number a few days after that then I was actually given a substantial refund last week.

    So the Claims Guys have today sent me an invoice for over £700 for 'their fees' despite having nothing to do with this claim, apart from the fact that the bank sent them a copy of my upheld complaint letter.

    Should I pay them? Are they entitled to this money?

  2. #2
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    Default Re: Claims Guys fees

    Tagging @EXC ... one for you I think

    Welcome to LB @Tishy Mac xx
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

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  3. #3
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    Default Re: Claims Guys fees

    Do you have a copy of the letter of authority that gave The Claims Guys your consent to speak to your bank? If so can you post it up?
    Well, she's walking through the clouds, with a circus mind that's running wild
    butterflies and zebras, and moonbeams and fairy tales
    that's all she ever thinks about
    riding with the wind.

    When I'm sad, she comes to me, with a thousand smiles she gives to me free
    it's alright, she says it's alright, take anything you want from me
    anything.

    Fly on little wing.

    Jimi Hendrix



  4. #4
    Join Date
    Jul 2007
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    Default Re: Claims Guys fees

    The Claims Guys contracts do suggest that they cover packaged account fees but we'd need to see what the letter of authority permits them to do. If it does cover packaged account fees you might want to consider asking for a 50% discount given that they didn't do any work on the claim.
    Well, she's walking through the clouds, with a circus mind that's running wild
    butterflies and zebras, and moonbeams and fairy tales
    that's all she ever thinks about
    riding with the wind.

    When I'm sad, she comes to me, with a thousand smiles she gives to me free
    it's alright, she says it's alright, take anything you want from me
    anything.

    Fly on little wing.

    Jimi Hendrix



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