Kafkaesque v LOWEL PORTFOLIO I LTD

[MIKE770]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

just ring the court to confirm in say 5 days time, forget cost just get on with your life what cost anyway?

[kafkaesque]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

Thanks. Costs are for my time and the stress. I think I am upto about 100hrs on this now. Also its the principle of it - this is the second time I have had a load of hassle from Vodafone - maybe if more claimed costs they would check there facts before launching legal action? I think making them pay is the only way to make them understand the aggravation this caused me...

[MIKE770]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

not vodaphone they sold the case to lowells? wish we could all claim cost for our time - would be nice - very rare prior to a case settlement on small claims. your case discontinued prior to any court actual case.

[kafkaesque]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

Yes but they shouldn't of as I had returned the phone. They just didn't update there own systems. This is also has implications for data protection... surely got to be worth a £25 claim via MCOL for my reasonable costs?

[MIKE770]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

Could make a formal complaint and see what response you get, just a thought details of CEO etc below: - bye good luck

Vodafone Group Plc
Mr Vittorio Colao	Chief Executive
Email	vittorio.colao@vodafone.com
Telephone	01635 33251
Website	http://www.vodafone.com
Postal Address	Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
Company Number	01833679

[Amethyst]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

The case with Lowell is finished now you have a notice of discontinuance. With regards Vodafone I think you should make a formal complaint to them about their handling of your original complaint and resolution thereof, and allowing the ''debt'' to be sold on to Lowell which resulted in the court claim. It was their error and they should compensate you for it, in my view. Don't just go bunging a claim for compensation in, it wouldn't work unless you go through the complaints procedure first so I'd write to them formally and list out exactly what this has cost you in time/stress etc. and potentially take it to the ombudsman before any court claim for compensation.

You could write to Lowell and ask them for wasted costs as they discontinued after you submitted your defence, but it would be quite minimal and wouldn't be very satisfactory really with regards the fact it was Vodafone's cock up, not Lowells.

[kafkaesque]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

Thank you for the advice Amethyst.

Yes I suppose its a coincidence that lowell discontinued after I filed a defence?! Again I suspect that they rely upon most people being bullied into paying. When you say quite minimal whats your estimate on the max figure I could claim wasted costs for?

I will email Lee the vodafone rep for the formal complaints procedure.

[Diana M]

Re: Kafkaesque v LOWEL PORTFOLIO I LTD

I suppose its a coincidence that lowell discontinued after I filed a defence?! Again I suspect that they rely upon most people being bullied into paying. When you say quite minimal whats your estimate on the max figure I could claim wasted costs for?

I will email Lee the vodafone rep for the formal complaints procedure.

I agree with Amethyst on this. Your quarrel is with Vodafone not Lowells. Use their complaints procedure and ask for compensation for 'stress and inconvenience'.

If you're not satisfied with the outcome you can refer it to the Ombudsman Services - Communications. Here's some information on how that works > https://www.ombudsman-services.org/s...communications

I totally sympathise with your anger and upset. This claim should never have been issued.

You need closure as much as you need financial compensation. I hope Vodafone help you to get both.

Di