Parking charge notice pcn

[Sai_di]

Hi i wonder if anyone can help me on a parking charge matter. I parked at a car park in Birmingham last week. At the car park it stated that there is free parking for one hour. However as i thought it would take me longer then the one hour i decided to pay for the extra parking. On the parking notice i was given an number for Glasgow 0141 4040000 which i called and keyed in the parking site number that was provided on the signboard. I gave them my bank card details and car registration and even time of what time i will leave at 230pm. Thinking all is well i started to do my shopping as it was 10am.
Unable to find what i was looking for i left the car park 1hour and 26mins later. Bearing in mind that one hour was free parking. Despite me thinking i paid till 230pm i thought at least i wont be in trouble for not paying a ticket for parking. However today i received a letter stating i didn't pay an for the 26mins over stay they are charging me £100. Or £60 if i pay within a week.

Can someone advice me what i can do? As i have the txt msg confirming that my phone car and card were registered for parking. However on the letter it states that no payment was made. I rang the number i was given when i parked up and i have had no answer.

Please advise me what to do?

Many thanks

Sai

[mystery1]

Re: Parking charge notice pcn

Which company ?

M1

[Sai_di]

Re: Parking charge notice pcn

The letter i received just says Parking charge pcn says the payment needs to be made to the Civil Enforcement office Horton House. Or pay via online to Www.ce-service.co.uk.

[mystery1]

Re: Parking charge notice pcn

appeals@ce-service.co.uk

http://legalbeagles.info/forums/show...521#post636521

Appeal using that email and the templates. Make sure yyou say the driver paid and enclose a picture of the confirmation.

M1

[Sai_di]

Re: Parking charge notice pcn

Unfortunately the payment hadnt gone through. When i got home i received a txt saying my cars not logged in and i need to contact the number that i called before. I tried to call the number if two separate occasion but i had no answer, so i thought maybe the text was an error as i called them twice on site. First time when i called i didn't get to registered properly. But 2nd time i did everything they required. Would this template still be ideal?

[ostell]

Re: Parking charge notice pcn

Save copies of those texts in a safe place. This is not the first I have heard of a payment apparently going through successfully but then being failed after the event.

[Sai_di]

Re: Parking charge notice pcn

Thank you for reassurance. I will send them the letter and keep you posted.

[mystery1]

Re: Parking charge notice pcn

Yes it'll be fine. Just adapt the reasoning to suit. They will probably reject. The most important thing is not to identify the driver. Their notice to keeper is fatal if they do not identify the driver.

M1