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HBoS dragging out review of old PPI case

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  • HBoS dragging out review of old PPI case

    My OH, several years ago, made a PPI claim to HBoS with respect to a credit card she once had. The claim dragged on for some considerable time, so much so that she forgot all about it. Eventually, HBoS wrote back in September 2015 informing of their decision not to pay out. It did, however, offer to have the decision reviewed internally. My wife wrote to HBoS that same month asking for the decision to be reviewed.

    Several months later, in January 2016, the bank replied. In the letter, it stated that it was 'not in a position to give a final response due to awaiting the ‘FCA’s new rules and guidance…' and that it did not foresee a response being issued before the end of 2016. I wrote to the bank on 10 January this year, stating that a year had passed since my last correspondence and there had still been no decision on the review. Then, on 17 January, a letter arrived which informed me that the FCA consultation paper stated new rules and guidance would come into force in March this year. Bank says it will have to wait until then until it makes a decision.

    I've glanced at the summary of the consultation document (didn't read the PDF: it was 170 pages long) and get the impression that HBoS is stalling yet again, maybe this time with good reason to protect itself.

    To be honest, I'm tired of it all, as I'm the one who handled all the financial grief from 2004 onwards. It has ceased, now, and we have no debt bar our mortgage. But when I looked at correspondence on the laptop regarding this account the PPI request with the bank goes back as far as 2008 when it was known as good ol' Bank of Scotland! When faced with that, it's so easy to become jaded and just give up; it no longer seems worth the hassle and brain cells pursuing this.

    Thoughts?
    Tags: None

  • #2
    Re: HBoS dragging out review of old PPI case

    Have you tried Resolver? (Top of this thread).
    CAVEAT LECTOR

    This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

    You and I do not see things as they are. We see things as we are.
    Cohen, Herb


    There is danger when a man throws his tongue into high gear before he
    gets his brain a-going.
    Phelps, C. C.


    "They couldn't hit an elephant at this distance!"
    The last words of John Sedgwick

    Comment


    • #3
      Re: HBoS dragging out review of old PPI case

      No. Would this not confuse the issue, having another entity enter the fray?

      Comment


      • #4
        Re: HBoS dragging out review of old PPI case

        Also look at OMBUDSMAN you could well end up there anyway even going through Resolver,

        Comment


        • #5
          Re: HBoS dragging out review of old PPI case

          I've threatened them with the Ombudsman twice over this issue. Re-reading the letter of 17 January the bank states it will respond to me by end of Summer. So, by then it will be two years and no decision whether to offer a review of the outcome. And who's to say further 'guidance' from the most helpful FCA won't be forthcoming in the months to come that will allow the bank to 'consult and review', enabling them to stall even further?

          I still think the banks are being protected.

          Comment


          • #6
            Re: HBoS dragging out review of old PPI case

            If you have threatened I would follow it through, bearing in mind it may be a long while with the ombudsman too.

            Comment


            • #7
              Re: HBoS dragging out review of old PPI case

              Yeah, I know that, unfortunately. The FOS took a year to extract housing insurance payout from the same mob!

              Comment


              • #8
                Well, I let all that lapse, bar responding to occasional updates but then, out of the blue, HBOS fire us over settlements for several accounts that had PPI allocated to them in days gone by. To say I was amazed is an understatement! The OH's account was not covered in this settlement but it does show that persistent nagging for reviews does indeed pay off!

                Comment


                • #9
                  HBoS still advising, after 3 years, that they are not in a position to make a decision on OH's account so have today contacted the FO.

                  Three years to review a PPI claim? Really? And no end in sight?

                  Comment

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