Hotpoint Faulty Tumble Dryer

[Georgia001]

Hello,

I purchased a new hotpoint tumble dryer. 3 weeks old and it has a fault code and will not switch on. I now have to communicate with them via facebook as any other form of communication seems to be impossible, I have had 3 engineers come to try and fix it 1 of which ordered in the wrong part and I am now nearly in my 4th week with a broken tumble dryer. Where do I stand as a consumer as it just seems ridiculous.

Thanks

[enaid]

Re: Hotpoint Faulty Tumble Dryer

You should be dealing with the retailer and not the manufacturer. What was the date you purchased the dryer?

As soon as you realise there's a problem with your product, stop using it.
If you have to make a legal claim, it may damage your case if you continue to use it after you know there's a problem.

2

Contact the retailer

Contact the retailer you bought it from and tell it about the problem. Tell them that you want to 'reject' the item and get your money back.
Under the Consumer Rights Act you only have 30 days to reject something. But a reputable retailer may give you a refund as a goodwill gesture.
If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.
http://www.which.co.uk/consumer-righ...our-money-back