BankSmart

[EXC]

Re: BankSmart

Yes and don't forget to include your full name, address and any reference number they have for you.

I would head the letter ''Formal Complaint'' and begin by saying ''This is a formal complaint for which I expect you to issue a final response within 8 weeks''.

That way if they reject it you can then take the complaint to the Legal Ombudsman.

You can e-mail it to complaints@bank-smart.co.uk but I would post and e-mail it. Details here https://www.bank-smart.co.uk/ComplaintsProcedure.pdf

[Amethyst]

Re: BankSmart

Yes indeed, and add in the bits that EXC has mentioned too so you have the option of taking it to the ombudsman after they respond.

[turbonetuk]

Re: BankSmart

Sorry Guys .

I have not kept in touch about this problem
and now its gone Tits up again

I sent the letter off to bank smart as I was advised by you guys .
they got back with a massive letter of rejection for what I had sent in to them
then 10 days ago I got another court letter

I am sorry ,I thought this would go away ,but it didn't
I understand if nothing can be done now

[EXC]

Re: BankSmart

Sorry Guys .

I have not kept in touch about this problem
and now its gone Tits up again

I sent the letter off to bank smart as I was advised by you guys .
they got back with a massive letter of rejection for what I had sent in to them
then 10 days ago I got another court letter

I am sorry ,I thought this would go away ,but it didn't
I understand if nothing can be done now

Ok we need to take the complaint to the Legal Ombudsman and do it quickly as we only have 6 months from the date of Bank Smart's rejection letter (which would have been around August) for it to be accepted by the Legal Ombudsman.

Please e-mail me Bank Smart's rejection letter (I'll send you a private message with my e-mail address) and I'll help you draft the complaint to the Legal Ombudsman.

[turbonetuk]

Re: BankSmart

Hello .

I have already got in touch with them offering £50 a month .
they only gave me until 19th to reply

it was my cock up ,I thought it would go away
now I am paying the consequences

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Thanks anyway
I appreciate it