Confused about a debt being listed twice

[Spellkaster]

I have a debt on my credit file which I am confused with.

The debt was originally with Shop Direct Finance.

They then sold it onto another company called TTI SPC (or TDX Group Limited).

I wrote to TDX Group Limited asking for evidence of the debt.

All they provided was a very basic statement of account, and stated that there was no signed valid credit agreement.

TDX have refused point blank to remove the default from my credit file.

I checked my credit file yesterday and Shop Direct Finance have listed the same debt as being settled.

The account number is the same on both credit file entries.

So how can one firm says its settled and the other saying there is an outstanding balance of £272.

So I am confused.

Any advice please?

[Kati]

Re: Confused about a debt being listed twice

Could it be that Shop Direct are saying it's "settled" because they have sold the debt on to TDX :noidea:?? [MENTION=1508]Nibbler[/MENTION] might know xx

[Spellkaster]

Re: Confused about a debt being listed twice

On my credit file it states the following;-

Shop Direct Finance account start date 12/01/1999 account end date 23/04/216.

So why are TDX claiming the account entered a default on the 01/06/2012 if it looks like the debt was still with Shop Direct!?

[Kati]

Re: Confused about a debt being listed twice

While we're waiting for Nibbler to come online ... would this (http://www.experian.com/blogs/ask-ex...the-same-debt/) be of any use??

[Spellkaster]

Re: Confused about a debt being listed twice

While we're waiting for Nibbler to come online ... would this (http://www.experian.com/blogs/ask-ex...the-same-debt/) be of any use??

I'm still confused!!

So when will these 2 drop off my credit file!?

[Kati]

Re: Confused about a debt being listed twice

I'm still confused!!

So when will these 2 drop off my credit file!?

If it's the same debt they should drop off 6yrs after the first reported default (so the same date for both) ... TDX are reporting the default as

TDX claiming the account entered a default on the 01/06/2012

... so that would be (+6yrs) 01/06/2018 :noidea: xx

[Nibbler]

Re: Confused about a debt being listed twice

From the ICO:

CRA Defaults - Recording of defaults relating to debts that have been sold.

The practice of selling/buying debts is widely used. As long as the information is correctly recorded on a credit file by the lender selling the debt and the lender buying the debt, then two entries relating to one account would not be considered to be a breach of the Data Protection Act provided that:-

• both recorded entries are shown as being in relation to the same account/debt;
• the original debt entry should be shown on the credit file as being either ‘settled' or ‘zero' balance and should show that the debt has been ‘re-assigned’;
• the new DC who shows the debt in their name should maintain the original default date and the correct balances;
• the retention period for maintaining the information on a credit file should be based on the original default date regardless of who is responsible for the entry/debt.

- - - Updated - - -

If it's the same debt they should drop off 6yrs after the first reported default (so the same date for both) ... TDX are reporting the default as ... so that would be (+6yrs) 01/06/2018 :noidea: xx

Yes, must both show a default, and must both use the same date for it.

[Spellkaster]

Re: Confused about a debt being listed twice

Shop Direct are saying its settled on 23/04/2106. They never did send me a default notice.

SD never sent me a default notice when they sold the debt onto TDX either. SD knew what my address was as they were still sending me statements.

Only TDX are saying it defaulted on 01/06/2012.

[Nibbler]

Re: Confused about a debt being listed twice

In that case, the SD account will drop off 6 years from their recorded settlement date.

Technically they should both have a default, but depending on the dates involved it may not be worth complaining to get that corrected.