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County Court Letter From Lowells, (Vodafone)

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  • County Court Letter From Lowells, (Vodafone)

    Hi everyone

    My girlfriend has just received a county court claim letter from Lowells stating she owes £159 plus £25 court fee and £50 legal reps costs

    plus 8% interest.

    the contract in question was paid in full, and was sent a PAYG sim and allowed to unlock the phone as we were moving provider.

    thats the last i heard, up until now, no letters from voda stating we owed anything just a letter from lowells asking for money, checked her credit report, no defaults from vodafone, but now lowells have put a charge up stating

    Lowell
    £ 151

    06/01/2016
    Default
    Telecommunications Supplier

    Account number
    *****


    Account start date
    28/04/2010

    Opening balance
    £ 151

    Repayment frequency
    Monthly

    Date of default
    03/07/2012

    Default balance
    £ 151

    but the status history starts from sept 2015??? not 2012

    so vodafone haven't chased any debt and have just decided 4 years later that her account is in arrears and sold it on to lowells.

    any advice how i should fill in the Claim form?

    Thanks in advance
    Tags: None

  • #2
    Re: County Court Letter From Lowells, (Vodafone)

    Hi dazclayton & welcome to Legal Beagles

    Could you please have a look here

    & I'll ask [MENTION=49370]Kati[/MENTION] to move you to the Court Claims section.
    CAVEAT LECTOR

    This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

    You and I do not see things as they are. We see things as we are.
    Cohen, Herb


    There is danger when a man throws his tongue into high gear before he
    gets his brain a-going.
    Phelps, C. C.


    "They couldn't hit an elephant at this distance!"
    The last words of John Sedgwick

    Comment


    • #3
      Re: County Court Letter From Lowells, (Vodafone)

      Hi dazclayton,

      Thanks for making me aware of this.

      If your girlfriend would like any help from me, ask her to email me via the Contact us form here.

      To access the form she'll need to enter the code WRT135.

      As well as stating her query in the question box, she'll also need to quote 'Legal Beagles'.

      Once sent, she'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

      Kind regards,

      Lee

      Social Media Operations

      Vodafone UK
      I am an official company representative of Vodafone UK.

      LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

      This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

      Comment


      • #4
        Re: County Court Letter From Lowells, (Vodafone)

        Good morning Daz,

        The credit file now up dated by Lowell will start from the date Lowell became the " data controller " for the account.
        I suspect this may be an " early cancellation" charge.

        The correct default date is showing as well.

        No doubt Lowell will have purchased a portfolio of debts from VF including this one.



        Has your girlfriend acknowledged service of the claim? If not is needs to be done asap.
        You / she can do this online at Money Claim Online (MCOL) Do not enter any defence at
        this stage.

        What is your girlfriends intention to defend the claim in full?

        The usual process is for a phone contract provider to issue a " Final Invoice/ demand to payment before recording a default.
        Was such an invoice received.

        nem

        Comment


        • #5
          Re: County Court Letter From Lowells, (Vodafone)

          Originally posted by charitynjw View Post
          Hi dazclayton & welcome to Legal Beagles

          Could you please have a look here

          & I'll ask @Kati to move you to the Court Claims section.
          hi thanks for the warm welcome, sorry if i posted in the wrong area.

          Comment


          • #6
            Re: County Court Letter From Lowells, (Vodafone)

            Originally posted by nemesis45 View Post
            Good morning Daz,

            The credit file now up dated by Lowell will start from the date Lowell became the " data controller " for the account.
            I suspect this may be an " early cancellation" charge.

            The correct default date is showing as well.

            No doubt Lowell will have purchased a portfolio of debts from VF including this one.



            Has your girlfriend acknowledged service of the claim? If not is needs to be done asap.
            You / she can do this online at Money Claim Online (MCOL) Do not enter any defence at
            this stage.

            What is your girlfriends intention to defend the claim in full?

            The usual process is for a phone contract provider to issue a " Final Invoice/ demand to payment before recording a default.
            Was such an invoice received.

            nem
            Hi Nem

            thanks for replying, I'm in the process of filling out the details on the MCOL but the password they gave me is wrong, i intend to fully defend the claim and to just acknowledge the claim at this time so it gives me 30 days to do some digging and to ask for proof from lowells, I've never received any final invoices or demands from vodafone this is the first i've heard.

            - - - Updated - - -

            Originally posted by Lee Vodafone Company Rep View Post
            Hi dazclayton,

            Thanks for making me aware of this.

            If your girlfriend would like any help from me, ask her to email me via the Contact us form here.

            To access the form she'll need to enter the code WRT135.

            As well as stating her query in the question box, she'll also need to quote 'Legal Beagles'.

            Once sent, she'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

            Kind regards,

            Lee

            Social Media Operations

            Vodafone UK

            hi lee

            filled in the contact form so hopefully someone picks it up,

            thanks

            Comment


            • #7
              Re: County Court Letter From Lowells, (Vodafone)

              You can phone the court re the PW they may be able to help, was the PW " not recognised""

              nem

              Comment


              • #8
                Re: County Court Letter From Lowells, (Vodafone)

                Yes the password is not recognised, phoned the court and they stated the claim number I have them is not a MCOL case?? Even though it states it is on the letter? It definitely is because I logged in once to make a case but it timed out as I was writing this post last night. Now it won't let me back in. So I don't know where they are getting their info from? They just told me to fill out the form hard copy and send it in the post.

                Comment


                • #9
                  Re: County Court Letter From Lowells, (Vodafone)

                  shall i just send back the acknowledgement of claim bit and leave the rest, also if the online password doesn't work how will i get my defense to them?

                  do they send another form with a new password for a defense or do you just send it in off your own back?

                  Comment


                  • #10
                    Re: County Court Letter From Lowells, (Vodafone)

                    Hi dazclayton,

                    I've got the email and I'll get back to your girlfriend as soon as possible.

                    Kind regards,

                    Lee

                    Social Media Operations

                    Vodafone UK
                    I am an official company representative of Vodafone UK.

                    LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

                    This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

                    Comment


                    • #11
                      Re: County Court Letter From Lowells, (Vodafone)

                      Hi Lee

                      No phone call as of yet?

                      Comment


                      • #12
                        Re: County Court Letter From Lowells, (Vodafone)

                        Hi dazclayton,

                        Although I wasn't able to get back to your girlfriend last week, I'll aim to do so later today.

                        Kind regards,

                        Lee

                        Social Media Operations

                        Vodafone UK
                        I am an official company representative of Vodafone UK.

                        LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

                        This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

                        Comment

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