Returning a faulty pair of trainers

[Lip-Balm]

Re: Returning a faulty pair of trainers

Thanks for your comments.

I have quoted all the usual sale of goods act...not fit for purpose etc.

What they are basically saying in a nutshell is that the trainers have had "fair usage" and that the wrong size was bought. Which is laughable.

My argument is my daughter had these same trainers **** Air Thea in a 7 in pink the year before and they lasted 12months.
So same kid....same usage. .same feet same size.??? How can 8 weeks be acceptable?

Going off their calculations then that's 6 pairs a year I should purchase for same daughter £80x6 = £480 and I have 3 children. So nearly £1,500 for trainers
(Obvs this would never happen as a) I couldn't afford it and b) I buy basic trainers anything as expensive as £80 is bought out of birthday/Xmas monies.

I am smelling a rat here with footlocker the amount of people that have told me similar stories as mine. These trainers are very poor quality so where are they getting them all from????

As always thanks for your replies. Will keep you all posted x

[Lip-Balm]

Re: Returning a faulty pair of trainers

[MENTION=73513]paisey[/MENTION] many thanks for posting your experience. Similar story..shoddy quality and yours was only 3 weeks!

I certainly won't be writing this off its more the principal. Also daughter is now trainer less (as obvs never been worn since in case they need to be posted off) and it was her own money so really feel for her (she's only 16)

How many kids have been ripped off by footlocker though surely they can't get away with it?? X

[des8]

Re: Returning a faulty pair of trainers

If you get as far as court remember that if YOU sue YOU and NOT your daughter is the one who purchased the shoes.

[paisey]

Re: Returning a faulty pair of trainers

Hy
I do know how you feel they should not be allowed to get away with it but ive got so much going on at the moment. I do think you are right about where are they getting there trainers from as my daughter also has the same trainers as my son but biught hers from Office and they are still perfect after a year.
Hope you sort it soon.

[enaid]

Re: Returning a faulty pair of trainers

I just wondered if you have a description of the trainers or can get one, by this I mean a quote like ' you wont get a better pair of trainers' or similar sales pitch? by the manufacturer. I know an expert opinion helped in my case as to prove an inherent fault, I think in a situation like this the manufacturer should be informed inferior goods are being sold and faults not rectified as laid down in law and how this could seriously damage their reputation. I know this is not down to the manufacturer to be rectified but they should be informed of the situation

[judgemental24]

Re: Returning a faulty pair of trainers

I cannot understand why you are using the sale of goods act now

They new Consumer Rights Act has bigger teeth

http://www.googleadservices.com/pagead/aclk?sa=L&ai=CBqNEKW4iVquKDoKbzAOL7ZnwBe6O77cHzvyS 1qYC2ejr5gMIABABYLu-roPQCqAB4urc0APIAQGpArKKjTJI5bk-qgQiT9DPaKEBFBUZnyKbFnVRCNes2RM_dZCak8SZALebBrxZXY gGAYAHhpWjL5AHA6gHpr4b2AcB&ohost=www.google.co.uk& cid=5GhuoLw6V6LJz190XdyAsNFvmFjBZa2q9uZArgo_HOOWlg &sig=AOD64_0J2_aR6gd9k10UjObbhbRTAOe6AQ&clui=0&q=& ved=0CCIQ0QxqFQoTCNDCsOvtycgCFUgILAodwAYNyg&adurl= http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

i realise the goods were purchassed 8 weeks ago but still threaten hem with it

[dan_1207]

Re: Returning a faulty pair of trainers

I cannot understand why you are using the sale of goods act now

They new Consumer Rights Act has bigger teeth

http://www.googleadservices.com/pagead/aclk?sa=L&ai=CBqNEKW4iVquKDoKbzAOL7ZnwBe6O77cHzvyS 1qYC2ejr5gMIABABYLu-roPQCqAB4urc0APIAQGpArKKjTJI5bk-qgQiT9DPaKEBFBUZnyKbFnVRCNes2RM_dZCak8SZALebBrxZXY gGAYAHhpWjL5AHA6gHpr4b2AcB&ohost=www.google.co.uk& cid=5GhuoLw6V6LJz190XdyAsNFvmFjBZa2q9uZArgo_HOOWlg &sig=AOD64_0J2_aR6gd9k10UjObbhbRTAOe6AQ&clui=0&q=& ved=0CCIQ0QxqFQoTCNDCsOvtycgCFUgILAodwAYNyg&adurl= http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

i realise the goods were purchassed 8 weeks ago but still threaten hem with it

It makes no sense to threaten something you know cannot be enforced - CRA 2015 applied only to contracts entered into on or after 1 October 2015. That's why I'm suggesting OP uses it - because that's good law, CRA 2015 isn't....

- - - Updated - - -

I just wondered if you have a description of the trainers or can get one, by this I mean a quote like ' you wont get a better pair of trainers' or similar sales pitch? by the manufacturer. I know an expert opinion helped in my case as to prove an inherent fault, I think in a situation like this the manufacturer should be informed inferior goods are being sold and faults not rectified as laid down in law and how this could seriously damage their reputation. I know this is not down to the manufacturer to be rectified but they should be informed of the situation

Statements like that mean nothing - they're mere sales puff and carry no weight in law.

[des8]

Re: Returning a faulty pair of trainers

Agree with Dan
Why threaten with something that will fail. They will know that and will resist you even harder.

But in support of enaid's suggestion there is more than one way to skin a cat. Manufacturers could be very interested and might well step in to sort the matter.......... and even if it doesn't work nothing has been lost. Try all avenues I say!

[Lip-Balm]

Re: Returning a faulty pair of trainers

Thanks Guys.

Yes trainers were purchased early July. I wondered myself whether **** would be interested. Maybe they can answer why one pair can last a year and the other same identical pair same size. Grey instead of Pink just 8 weeks.

I'm working all weekend but if I get 5mins will be finding an address for ****. As you say more than one way to skin a cat

X

[enaid]

Re: Returning a faulty pair of trainers

Originally Posted by enaid
I just wondered if you have a description of the trainers or can get one, by this I mean a quote like ' you wont get a better pair of trainers' or similar sales pitch? by the manufacturer. I know an expert opinion helped in my case as to prove an inherent fault, I think in a situation like this the manufacturer should be informed inferior goods are being sold and faults not rectified as laid down in law and how this could seriously damage their reputation. I know this is not down to the manufacturer to be rectified but they should be informed of the situation




Statements like that mean nothing - they're mere sales puff and carry no weight in law.

I appreciate that, but I think in this case **** should be informed even if they do not offer a solution, if people stop buying **** brand they have a right to know why.
I firmly believe if any complaint is brought to attention and settled in a positive way then the customer will return, as opposed to the dreaded words for any business imho ' I wont be going there/buying that ever again'.

[Amethyst]

Re: Returning a faulty pair of trainers

Message back from Footlocker EU on twitter

''@LegalBeagles Hi, please ask the customer to email shopsupport-GB@footlocker.eu with photos of the soles, uppers, damaged area and receipt.''