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Example chargeback letter, amend to suit your individual circumstances
[Your address] [Debit/ Credit card company address]
Dear [customer services manager's name],
Claim under Chargeback Scheme rules –
I am writing to you in connection with the purchase of [insert details] on[date] from [details of seller]. I enclose the following documentation which provides details of the transaction:
[List documents e.g. invoices, receipts, details of estimated delivery dates that you are submitting with the Chargeback claim.]
I paid for [insert details] using my [insert supplier name] [debit] [credit] card.
The total cost of [insert details] was [£xx].
In breach of contract [insert details of the problem – see our guide to Chargeback for details of what can and can't be claimed using Chargeback].
The transaction for the purchase of [insert details] was less than 120 days ago and accordingly, I am writing to request a refund of the above amounts under the Chargeback Scheme rules.
I look forward to your prompt response.
Yours sincerely,
Dear [customer services manager's name],
Claim under Chargeback Scheme rules –
I am writing to you in connection with the purchase of [insert details] on[date] from [details of seller]. I enclose the following documentation which provides details of the transaction:
[List documents e.g. invoices, receipts, details of estimated delivery dates that you are submitting with the Chargeback claim.]
I paid for [insert details] using my [insert supplier name] [debit] [credit] card.
The total cost of [insert details] was [£xx].
In breach of contract [insert details of the problem – see our guide to Chargeback for details of what can and can't be claimed using Chargeback].
The transaction for the purchase of [insert details] was less than 120 days ago and accordingly, I am writing to request a refund of the above amounts under the Chargeback Scheme rules.
I look forward to your prompt response.
Yours sincerely,
