Concentrix

[zsazsadog]

I am very distressed by the fact that HMRC have passed me on to
Concentrix and Concentrix are stopping my Working Tax Credits as I
have not provided them with 'proof' that I am working more than 16
hours a week.

I most certainly am working more than 16 hours per week, but Concentrix
are so vague about what evidence they require, and give no firm
dates of evidence required FROM a date TO a date. They say they
would accept my diary ?? but my diary is full of other personal
information and info about my child. I cannot send them that. They
say they will accept emails, but they refuse to give out an email
address where I could forward the hundreds of emails I write or
receive in regards to the new products I am bringing to market and
which have been Trademarked in the UK.

There seems to be nowhere I can get help or advice on Concentrix.
Concentrix don't answer the phone, when I call HMRC they tell me
that I must speak to Concentrix, CAB cannot help as they don't know
anything about Concentrix, and I cannot afford a lawyer or an
accountant to deal with this. Concentrix are forcing me to send
copies of my emails through the post due to their complete refusal
to give out an email address. I am on a contract with Hewlett
Packard for 30 printed sheets a month. Thereafter, they charge per
page and I couldn't afford the hundreds of pages which Concentrix
are asking for. Concentrix say that I have to send my emails
through the post 'for security reasons' ?? That makes no sense
whatsoever. These emails have already been back and forth through
the internet. My post, however, via Royal Mail, has been opened on
some ocassions, and items removed.

I have extremely limited resources, no income and no assets. I
cannot get a job as it would breach my New Enterprise Allowance
conditions, plus I have many meetings and courses to attend through
the week. In addition, a lot of the 'work' I do is conceptualisation
of new products. How on earth do I prove THAT ?

I am a registered company at Companies House, and I am registered
for VAT. I receive no salary from my business as I am at the pre
trade stage collaborating with a University on Design for
Manufacture of my products.

When HMRC/Concentrix stop my Working Tax Credits, which I am
entirely eligible for, I don't know what myself and my child will
do. I am terrified. But I cannot get through to them and they have
instructed HMRC that I am working less than 15 hours a week, without
any evidence or proof. It's like talking to a brick wall if I do get through.

I am unsure as to why HMRC have passed me on to Concentrix, but
suspect it might be because my married name is the name my
National Insurance number is under (which I would like to keep for
continuity with my son, passports etc) but my registered business
name is my maiden name. I have asked if this is the case but had no response.

My child and I live alone. I have no partner, no family, no friends.
We are very isolated socially and this threat to our survival is
causing us extreme anguish.

The only advice I have had thus far is to contact the CAB to ask for food bank vouchers !!!

[Reb86]

Re: Concentrix

I am going through a similar ordeal. I work 17 hours per week, term time only. I am a single parent with 1 child. HMRC have known this for 2 years but in May i received a letter requesting all bank statements pay slips letters from my employer for the previous year from concentrix.
I sent them asap by recorded delivery and they replied, 4 weeks later by stopping my tax credits completely, stating i haven't been entitled all year as i only work 13 hours on average a week, and will be expected to pay back what i owe (a years worth of tax credits!.
The problem was they calculated my wage and hours as if i worked 52 weeks instead of 38. The first person i spoke to said its their mistake though that hasn't been admitted since. They told me to sign on which im not entitled to do because i work over 16 hours!!
They said a letter from my employer stating my hours for 38 weeks a year will sort it all out. 15 calls, 2 of the same letters sent by recorded delivery and 7 weeks later i am in debt, borrowed of everybody i can to prevent arrears, my credit card is maxed, my daughters summer holiday is ruined as we have hardly left the house. I have had emergency dentist treatment due to grinding stress!! I have lost teeth!!
I contacted my local MP who said he has contacted HMRC on my behalf and should hear in 2-3 weeks although still nothing yet and i was also only advised on food bank vouchers from citizens advice.
Every time i ring them tell me to ring back in 2 days, next week, Monday, 4 weeks and it is still in mandatory reconsideration stage to be looked at.
I cant cope anymore, i have uniform to buy soon on top of everything else. I am just told constantly i will be back paid but that doesn't help right now and no where else to turn, and nobody to help. I cant believe they can treat hard working people like this.

I am very distressed by the fact that HMRC have passed me on to
Concentrix and Concentrix are stopping my Working Tax Credits as I
have not provided them with 'proof' that I am working more than 16
hours a week.

I most certainly am working more than 16 hours per week, but Concentrix
are so vague about what evidence they require, and give no firm
dates of evidence required FROM a date TO a date. They say they
would accept my diary ?? but my diary is full of other personal
information and info about my child. I cannot send them that. They
say they will accept emails, but they refuse to give out an email
address where I could forward the hundreds of emails I write or
receive in regards to the new products I am bringing to market and
which have been Trademarked in the UK.

There seems to be nowhere I can get help or advice on Concentrix.
Concentrix don't answer the phone, when I call HMRC they tell me
that I must speak to Concentrix, CAB cannot help as they don't know
anything about Concentrix, and I cannot afford a lawyer or an
accountant to deal with this. Concentrix are forcing me to send
copies of my emails through the post due to their complete refusal
to give out an email address. I am on a contract with Hewlett
Packard for 30 printed sheets a month. Thereafter, they charge per
page and I couldn't afford the hundreds of pages which Concentrix
are asking for. Concentrix say that I have to send my emails
through the post 'for security reasons' ?? That makes no sense
whatsoever. These emails have already been back and forth through
the internet. My post, however, via Royal Mail, has been opened on
some ocassions, and items removed.

I have extremely limited resources, no income and no assets. I
cannot get a job as it would breach my New Enterprise Allowance
conditions, plus I have many meetings and courses to attend through
the week. In addition, a lot of the 'work' I do is conceptualisation
of new products. How on earth do I prove THAT ?

I am a registered company at Companies House, and I am registered
for VAT. I receive no salary from my business as I am at the pre
trade stage collaborating with a University on Design for
Manufacture of my products.

When HMRC/Concentrix stop my Working Tax Credits, which I am
entirely eligible for, I don't know what myself and my child will
do. I am terrified. But I cannot get through to them and they have
instructed HMRC that I am working less than 15 hours a week, without
any evidence or proof. It's like talking to a brick wall if I do get through.

I am unsure as to why HMRC have passed me on to Concentrix, but
suspect it might be because my married name is the name my
National Insurance number is under (which I would like to keep for
continuity with my son, passports etc) but my registered business
name is my maiden name. I have asked if this is the case but had no response.

My child and I live alone. I have no partner, no family, no friends.
We are very isolated socially and this threat to our survival is
causing us extreme anguish.

The only advice I have had thus far is to contact the CAB to ask for food bank vouchers !!!