Parking Eye Threats

[Pault59]

Can someone help me with this please? On 8th April I visited Sunderland eye hospital and thought I would be there a short while so paid fo 2 hours parking. It turned out that I needed emergency eye surgery to save the sight in my right eye. I asked a member of staff how I stand reference car parking and was told "no problems there, you just pay the difference at the machine before you leave". Once I had been discharged I paid an additional charge at the machine to make up a 4hr stay, in fact I overpaid by £1:30 (£5:30 in total) as it was £4 for 4 hours. When I left the car park, their camera clocked my time in the car park as 3hrs and 59minutes and they demanded I pay £70.00. I feel that this is completely wrong as I have already paid for my stay at the hospital.
I have completely ignored their demand so far but I am now getting worried as they are threatening me with a credit reference agency!
can someone please advise me as to the best way forward?
thanks in advance.

[mystery1]

Re: Parking Eye Threats

CRA can only record it if you lose and don't pay.

If you have paid, particularly if you can prove it, you should tell them they've made a mistake. Also contact the hospital too.


http://chsft.nhs.uk/patients-and-visitors/parking/

I reckon that 2 separate payments might be an issue for them but it clearly says "the new system means they can top up their tariffs on exit" on the website.

M1

[Pault59]

Re: Parking Eye Threats

Thanks for your help M1. I have both parking tickets and a picture of their tarrif sign which also states that a top up can be made before exiting. I will scan my tickets and send it to them explaining they have made a mistake and also contact the hospital as you have suggested.
Thanks for your help.