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Vodafone Issue

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  • #16
    Re: Vodafone Issue

    Originally posted by Lee Vodafone Company Rep View Post
    Hi Jon,

    I'm afraid that won't be possible.

    Before the Ombudsman investigated your complaint, our complaints procedure would have already been exhausted.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    I want to discuss this issue. We can do it by PM if you want? It does not have to be a complaint.

    Comment


    • #17
      Re: Vodafone Issue

      I just wonder how many different "Lees" vodafone have, and if they ever communicate with each other.

      Comment


      • #18
        Re: Vodafone Issue

        I wonder if lee is real or a poor excuse for customer service very common with british companies

        Comment


        • #19
          Re: Vodafone Issue

          Lee Saunders at Vodafone will be after us Wales!

          Comment


          • #20
            Re: Vodafone Issue

            Pity he wasn't after the poor service they give complaints from ecxperience most companies customer service departments serve the masters not the customers

            Comment


            • #21
              Re: Vodafone Issue

              Lee is probably somebody in India.

              Comment


              • #22
                Re: Vodafone Issue

                Vodafone, I am calling you!

                Comment


                • #23
                  Re: Vodafone Issue

                  Try this
                  Vodafone UK
                  Mr Jeroen Hoencamp Chief Executive

                  Email jeroen.hoencamp@vodafone.com
                  Telephone 01635 33251
                  Switchboard 01635 33251
                  Website http://www.vodafone.com
                  Social Media

                  Postal Address Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
                  A formal complaint to the CEO including proof of your 'non-residence' at the time the contract was taken out might do the trick ... and possibly a vociferous online campaign showing how VF have let you down??
                  Debt is like any other trap, easy enough to get into, but hard enough to get out of.

                  It doesn't matter where your journey begins, so long as you begin it...

                  recte agens confido

                  ~~~~~

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