Good morning
I wondered if you could help me with something that I am currently puzzled about. We are an insurance intermediary in the business of selling non-investment general insurance products. Our internal sales teams (self-employed advisors) obviously go out and visit customers in their homes and complete a Customer Needs Analysis, and an application with them and obtain personal details necessary for the application. One of the partners on our panel of products (for selling mortgages) are requesting that each of these consultants are registered in their own right on the Data Protection register. I have looked at the legislation and it appears then that each individual would have to declare itself as a sole trader and then register as an organisation on the register. The consultants obtain the information, do NOT retain it other than their customers name and telephone number for future contact and then all the applications are sent to Head Office who process and manage the data and enter the data electronically. The business has its own DP registration.
Our consultants may do an online quote for the mortgage for the person with one of our panel of providers. They do not ‘process’ the data, organise, retrieve, consult or alter the information other than completing the application and sending it to Head Office. They are not responsible for its management or for its retention and destruction.
To me, if this was necessary, then it would mean any sales person in any shop such PC World, when taking a person’s name, address, payment etc. details and completing an agreement or a purchase contract, should fall within the same rules. The same could apply to a variety of industries where sales people are taking personal customer information on applications and sales proposals.
I wondered if you could clarify the situation for me. Is this perhaps specific for mortgage advisors?
I wondered if you could help me with something that I am currently puzzled about. We are an insurance intermediary in the business of selling non-investment general insurance products. Our internal sales teams (self-employed advisors) obviously go out and visit customers in their homes and complete a Customer Needs Analysis, and an application with them and obtain personal details necessary for the application. One of the partners on our panel of products (for selling mortgages) are requesting that each of these consultants are registered in their own right on the Data Protection register. I have looked at the legislation and it appears then that each individual would have to declare itself as a sole trader and then register as an organisation on the register. The consultants obtain the information, do NOT retain it other than their customers name and telephone number for future contact and then all the applications are sent to Head Office who process and manage the data and enter the data electronically. The business has its own DP registration.
Our consultants may do an online quote for the mortgage for the person with one of our panel of providers. They do not ‘process’ the data, organise, retrieve, consult or alter the information other than completing the application and sending it to Head Office. They are not responsible for its management or for its retention and destruction.
To me, if this was necessary, then it would mean any sales person in any shop such PC World, when taking a person’s name, address, payment etc. details and completing an agreement or a purchase contract, should fall within the same rules. The same could apply to a variety of industries where sales people are taking personal customer information on applications and sales proposals.
I wondered if you could clarify the situation for me. Is this perhaps specific for mortgage advisors?