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Vodafone are awful and i am not getting anywhere!!!!

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  • Vodafone are awful and i am not getting anywhere!!!!

    Hi everyone

    I could do with some help and advice on this one.

    Back at the beginning of december last year i cancelled my vodafone contract within the cooling off period because of bad signal at work so i phoned up and the cancellation went through fine. They said that they would send me out a parcel so i can post my phone back and they can sort a refund out of my first bill i paid. a week went buy and i still hadn't received the parcel so i phoned up again and they said because of the christmas period it could take abit longer so i left it thinking it would come through within a few days. Another few weeks went by and i still hadn't received it and by this point they were trying to charge me for another bill. I had already cancelled my direct debit as i though the acc had been cancelled and they weren't going to charge me again. So i phoned up again and said i still hadn't received the parcel so they said they would send it out again AGAIN! fortunately this time it came through so i got my phone packaged up and send back to them and just waited for my refund.

    The refund still hasn't come through and we are now 2 months after i originally cancelled the contract. I have been on the phone to vodafone about 6 times over the last week each time them telling me that it had been sorted and then my refund still not coming through. To make matters worse i received a letter saying i owe money to them and that if i don't pay then they will refer me to a debt collectors agency. I told them on the phone about this letter and they said not to worry about it and ignore the letter as they promised me it would not be sent through to a debt collectors.

    Now today i have received a letter from the debt collectors saying my account has been referred to them from vodafone so they outright lied to me about that and now i will have a default on my credit history which i am not pleased about. The customer service rep i spoke to today would not put me through to a manager and would not tell me why there wasnt one available.

    What legal actions can i now take against vodafone and how can i make sure as many people as possible know about how rubbish they actually are?
    Tags: None

  • #2
    Re: Vodafone are awful and i am not getting anywhere!!!!

    I would advise you contact the CEO office via email, I have had problems with Vodafone to and the directors office will sort the problem out quickly.

    Email the following all at once,

    jeroen.hoencamp@vodafone.com

    vittorio.colao@vodafone.com

    Good luck.

    Comment


    • #3
      Re: Vodafone are awful and i am not getting anywhere!!!!

      [MENTION=19723]Lee Vodafone Company Rep[/MENTION];

      Just nudging Lee to take a look see if he can be of help but yes if you aren't getting anywhere through normal channels, try the chief execs office.
      #staysafestayhome

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps

      Comment


      • #4
        Re: Vodafone are awful and i am not getting anywhere!!!!

        Hi chrisfrost12,

        So I can help you further with this, email me with your details via the Contact us form here and quote the code WRT135 - FAO Lee in the subject line.

        Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

        Kind regards,

        Lee

        Social Media Comms

        Vodafone UK
        Last edited by Vodafone Company Rep; 25th February 2015, 09:35:AM.
        I am an official company representative of Vodafone UK.

        LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

        This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

        Comment


        • #5
          Re: Vodafone are awful and i am not getting anywhere!!!!

          hi lee

          the reference number is this

          WRT135 - FAO Lee [#9582662] ‏

          Comment


          • #6
            Re: Vodafone are awful and i am not getting anywhere!!!!

            Originally posted by chrisfrost12 View Post
            hi lee

            the reference number is this

            WRT135 - FAO Lee [#9582662] ‏
            [MENTION=19723]Lee Vodafone Company Rep[/MENTION]
            Debt is like any other trap, easy enough to get into, but hard enough to get out of.

            It doesn't matter where your journey begins, so long as you begin it...

            recte agens confido

            ~~~~~

            Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

            I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
            But please include a link to your thread so I know who you are.

            Specialist advice can be sought via our sister site JustBeagle

            Comment


            • #7
              Re: Vodafone are awful and i am not getting anywhere!!!!

              Hi chrisfrost12,

              Thanks for your time yesterday.

              If you need any further help, let me know.

              Kind regards,

              Lee

              Social Media Comms

              Vodafone UK
              I am an official company representative of Vodafone UK.

              LegalBeagles has given permission for me to post in response to queries about the company, so that I can help resolve issues.

              This does NOT imply any form of approval of my company or its products by LegalBEAGLES.

              Comment

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