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Hi. I am not sure that this is the right place to post this as I am new to the site, but I could really do with some advice.
I purchased two items from BrightHouse, a cooker in November 2013 and also a second hand ipad in March 2014.
When I entered into the agreement with BrightHouse on both occasions I was asked by the shop assistant if I wanted to pay weekly or fortnightly.
on both occasions I said I would pay fortnightly, however I volunteered to pay weekly.
In February of this year I decided to pay fortnightly but was charged late fees for this, although I had agreed that I would pay fortnightly. I left it at this point and paid the late fees.
Up until this point I continued to pay weekly. However, I received a call from BrightHouse asking when I was going to pay on my account, bearing in mind that as far as I was aware I agreed to pay fortnightly. I explained that I would pay on the account on Wednesday December 3 2014. The adviser I spoke to them said that I woul be charged a late fee, until I pointed out that this could not be so as I was not in debt and pointed out all the facts that I have mentioned above.
The adviser agreed and said that I was in fact correct and that I was not actually in debt and woul waiver the late fees and put a note on the system.
On Wednesday the 3rd of December I proceeded to make the two weeks payment over the telephone at the West Bromwich branch, only to be told that the late fees would not be waivered and that I would pay the late fees. At this point I said there was no way on gods earth that I would pay these late fees as I had pointed out numerous times that I was not in debt and was more than willing to pay the amount and that it was a breach of contract on their part.
on Thursday 4 December I recieved a call from the call centre asking for a payment including the late fees. Again I refused to make the late payments and pointed out that the weekly payments were done voluntarily on my part, and again it was proven that I was correct and that a BrightHouse
West Bromwich was wrong. Yet again I agreed to pay the amount but not the late charges, but my computer was updating and I could not access my account to make the payment, and I was told that I would receive a call back from the call centre.
Upon the adviser hanging up, I recieved a text message asking me to contact the West Bromwich branch at which point I did. I explained that I was waiting for a call back from call centre and was making a payment with them as well as seeking advice from Trading Standards as I felt I wanted to pursue the late charges that were wrongly taken from me in February earlier in the year.
Anyway, I received the call from the call centre and the person that I spoke to at this point was rude and said that I would be paying the late fees, otherwise they would collect the goods and that a mark would be put on my credit history, at this point I become very irate, as I am also a law student, studying part-time I am aware of some of my rights, so I said by all means do collect the goods and I would sue for breach of contract and also for defamation.
at this point I refused to speak to the person on the other end of the phone and called trading standards.
I explained what had happened and they agreed that I was in fact correct on the point that I was not in debt and that because there is a dispute under no circumstances was there to be any mark put against my name, and to put it in writing, and also that it was infact a breach of contract on their part.
I I then called their customer complaints office and again I was told by the person that I had spoken to that I was in fact right and that I was not in debt and that it could be seen where there has been a mistake. The girl that I spoke to said that this would be passed on to the area manager.
I then sent an email explaining everything that I was told by the person to whom I had spoken to at trading standards (CAB).
To add more problems with this company. I received a call from the West Bromwich branch saying that I had arranged for the items to be returned. I said under no circumstances were I returning the goods because I have been more than willing to pay, but no way was I paying late fees, again like a stuck record I explained that I volunteered to pay the weekly payments not that I agreed to pay weekly. I then had thrown at me if Trading a Standards had seen the agreement as it says weekly payments. I then went on to explain that if that was the case, then why when I make the payments am I always asked if I am paying fortnightly and not weekly? I also have witnesses who can verify this when I have been into the store itself to make payments and also when I have made the payments over the phone.
can someone please offer some advice on where I go next from here. I have also been offered a job, which I am about to start (pending background checks) and will be paid monthly. Will they try and pull this stunt when I come to trying to pay them, or should I just hand them back the goods or see this through to the end as I feel I am in the right and not actually done anything wrong?
I purchased two items from BrightHouse, a cooker in November 2013 and also a second hand ipad in March 2014.
When I entered into the agreement with BrightHouse on both occasions I was asked by the shop assistant if I wanted to pay weekly or fortnightly.
on both occasions I said I would pay fortnightly, however I volunteered to pay weekly.
In February of this year I decided to pay fortnightly but was charged late fees for this, although I had agreed that I would pay fortnightly. I left it at this point and paid the late fees.
Up until this point I continued to pay weekly. However, I received a call from BrightHouse asking when I was going to pay on my account, bearing in mind that as far as I was aware I agreed to pay fortnightly. I explained that I would pay on the account on Wednesday December 3 2014. The adviser I spoke to them said that I woul be charged a late fee, until I pointed out that this could not be so as I was not in debt and pointed out all the facts that I have mentioned above.
The adviser agreed and said that I was in fact correct and that I was not actually in debt and woul waiver the late fees and put a note on the system.
On Wednesday the 3rd of December I proceeded to make the two weeks payment over the telephone at the West Bromwich branch, only to be told that the late fees would not be waivered and that I would pay the late fees. At this point I said there was no way on gods earth that I would pay these late fees as I had pointed out numerous times that I was not in debt and was more than willing to pay the amount and that it was a breach of contract on their part.
on Thursday 4 December I recieved a call from the call centre asking for a payment including the late fees. Again I refused to make the late payments and pointed out that the weekly payments were done voluntarily on my part, and again it was proven that I was correct and that a BrightHouse
West Bromwich was wrong. Yet again I agreed to pay the amount but not the late charges, but my computer was updating and I could not access my account to make the payment, and I was told that I would receive a call back from the call centre.
Upon the adviser hanging up, I recieved a text message asking me to contact the West Bromwich branch at which point I did. I explained that I was waiting for a call back from call centre and was making a payment with them as well as seeking advice from Trading Standards as I felt I wanted to pursue the late charges that were wrongly taken from me in February earlier in the year.
Anyway, I received the call from the call centre and the person that I spoke to at this point was rude and said that I would be paying the late fees, otherwise they would collect the goods and that a mark would be put on my credit history, at this point I become very irate, as I am also a law student, studying part-time I am aware of some of my rights, so I said by all means do collect the goods and I would sue for breach of contract and also for defamation.
at this point I refused to speak to the person on the other end of the phone and called trading standards.
I explained what had happened and they agreed that I was in fact correct on the point that I was not in debt and that because there is a dispute under no circumstances was there to be any mark put against my name, and to put it in writing, and also that it was infact a breach of contract on their part.
I I then called their customer complaints office and again I was told by the person that I had spoken to that I was in fact right and that I was not in debt and that it could be seen where there has been a mistake. The girl that I spoke to said that this would be passed on to the area manager.
I then sent an email explaining everything that I was told by the person to whom I had spoken to at trading standards (CAB).
To add more problems with this company. I received a call from the West Bromwich branch saying that I had arranged for the items to be returned. I said under no circumstances were I returning the goods because I have been more than willing to pay, but no way was I paying late fees, again like a stuck record I explained that I volunteered to pay the weekly payments not that I agreed to pay weekly. I then had thrown at me if Trading a Standards had seen the agreement as it says weekly payments. I then went on to explain that if that was the case, then why when I make the payments am I always asked if I am paying fortnightly and not weekly? I also have witnesses who can verify this when I have been into the store itself to make payments and also when I have made the payments over the phone.
can someone please offer some advice on where I go next from here. I have also been offered a job, which I am about to start (pending background checks) and will be paid monthly. Will they try and pull this stunt when I come to trying to pay them, or should I just hand them back the goods or see this through to the end as I feel I am in the right and not actually done anything wrong?
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