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Ppi claim help!
Hi , I'm new to this site. Please could some one help me with a claim I have with Intelligent Finance. I sent blanket letters to companies I had previously had loans with and IF finance sent me a questionnaire. I returned it and four weeks later I contacted them to see if they had received it. They state they had not but they would call me to process the claim. I answered the relevant questions even finding documentation regarding my savings,employment and life cover. I received a letter to day refusing my claim stating that as I bought it online I had made the decision to take out the ppi at the time.
I would like to take this further as I did not know I had ppi on this loan, I have no documentation regarding the insurance , what if I ticked the box in error. No one explained the cost of the insurance to me, it's not mentioned on any of the paperwork I have so how can IF say I made an informed desicion to take out this loan.
Can anyone give me feedback good or bad! Thank you for your time
I would like to take this further as I did not know I had ppi on this loan, I have no documentation regarding the insurance , what if I ticked the box in error. No one explained the cost of the insurance to me, it's not mentioned on any of the paperwork I have so how can IF say I made an informed desicion to take out this loan.
Can anyone give me feedback good or bad! Thank you for your time
