LuggerBugs v Sky **WON**

[LuggerBugs]

I have FINALLY managed to download the Vista driver from my scanner and printer. All 160 odd megs of it. On a dodgy 512k connection. So I finally have the Terms and Conditions for Sky's month by month contract, as applicable from September 2006. It's OCR'd so bits might be nonsense, but the git of it is there. If there's any parts that you want clarifying, just ask.

Again, it's too long for one post, so I'll split it over two.

NEXT STEPS

Please take a few minutes to read carefully the terms and conditions below for Sky TV Month By Month and equipment and installation if you have ordered them.

If we have sent you this Contracts Booklet with a Viewing Card. by allowing it to be used to receive Sky TV Month By Month services you are accepting the terms and conditions in this Contracts Booklet that relate to Sky TV Month By Month. If you have taken up the Sky TV Month By Month equipment offer. then by allowing installation to commence you are accepting the terms and conditions in this Contracts Booklet that relate to that offer and installation.

HOW INFORMATION WE HOLD ABOUT YOU CAN BE USED

By subscribing to Sky digital you are agreeing that any member of the British Sky Broadcasting group may use and share the information you provide to it and information about your account with other companies in the group including for market research and the marketing of Sky's products and services, This may include sending you marketing by email or sMs about our similar products and services (unless you advise us of your preference not to receive such marketing), as well as sharing such information with licensed credit reference agencies and other companies for use in making credit decisions, for fraud prevention and to pursue debtors.

We can also use and share your name, address, date of birth, telephone number and mother's maiden name, and information about your Digital Satellite Equipment, with companies that offer services through your Box activating the telephone line to which it is connected, including electronic cash card products and services; and those companies may use your personal details for marketing and market research purposes relating to both these interactive services and associated products.

Information held by the Sky group about you and your Sky subscription account may also be shared with other companies outside the group, including for sales and marketing purposes and for market research on products and services, unless you advise us of your preference not to share such information with third party companies, If you haven't already told us that you don't want to receive marketing by email or SMS, or us to share information about you with companies outside the group, then please call Sky Customer Services on 08706 09 18 32.

SKY TV MONTH BY MONTH SUBSCRIPTION

These are the terms and conditions that you must keep to if you want to subscribe to Sky digital for one or more Viewing Months without committing to a 12 month minimum period. If you want to view Sky digital on another basis, different terms and conditions will apply. Please call us for details, Vou must be 18 or over to enter into this Month By Month Contract. You must keep to Conditions 5, 6 and 7 relating to the Viewing Card, even when you are not receiving Sky digital and after this Month By Month Contract ends.

This Month By Month Contract is with British Sky Broadcasting limited ("Sky"), which is responsible for providing Sky digital subscription services, Sky Subscribers Services Limited ("ssSL"), which sends you the Viewing Card and BskyB Publications Limited ("Sky Publications"), which publishes and will supply the satellite television magazine to you if you are eligible to receive it. sSSL will also provide customer services in relation to the Service as an agent for Sky and in relation to the magazine as an agent for 5ky Publications, References below to "we" or "us" shall be read as references to Sky.

You can contact us, Sky Publications or SSSL at PO Box 43, Livingston, West Lothian EH54 7DD, UK or call +44 (0)8706 09 18 32 if you live in the UK or the Republic of Ireland.

1. Definitions
In these Conditions:
Address: the address of your home in either the UK or Republic of Ireland that you provide to us from time to time,
Basic Pack: a pack of basic channels we may offer from time to time, (currently known as a '2 Mix', '4 Mix' or '6 Mix'l'Entertainment Pack'), No Basic Pack will include any Sky Premium Channel, Stand-alone Premium Channel or premium bonus channel or other free channel that we offer,
Channels: the television channels we may include in Basic Pack(s), the Sky Premium Channels, Stand"alone Premium Channels and any premium bonus and other free channels we may offer.
Conditions: the conditions of this Month By Month Contract set out below and any changes we may make to them in accordance with Month By Month Contract.
Month By Month Contract: this contract authorising you to receive the Service for private viewing at your Address for one or more viewing Months, your Viewing Card and a satellite television magazine (as applicable).
Notice: notice that must comply with condition 13 of this Month By Month Contract.
Option: any of the channel package options we offer under this Month By Month Contract (which must include 2, 4 or 6 'rtainment mixes).
Payment: the payment you make to us to receive the Service for one Viewing Month.
lice: the Option, together with any Stand-alone Premium Channels chosen by you. If you change your chosen Option, the Service udes the new Option you choose.
Premium Channels: such of Sky Sports 1, Sky Sports 2, Sky Movies 1 and Sky Movies 2 as Sky transmits from time to time and/or other channel we may tell you is a Sky Premium Channel (but this does not include Stand-alone Premium Channels).
,d-alone Premium Channel: a channel we offer under this Month By Month Contract that you can include, for an additional
rge, as part of the Service.
Ning Card: the card which will allow you to receive encrypted digital satellite services (such as the Service) when used with a Box . .,ing Month: the period of one calendar month from the date your Viewing Card is activated or reactivated to receive the Service, each subsequent month it remains activated to receive the Service.
Selecting, Changing and Paying for the Service
You can choose any of the Options available from time to time, and you can also choose to add any Stand-alone
Premium Channels. You cannot choose individual Channels within any Option. The Options, Stand-alone Premium channels
and prices applicable to Month By Month Contract subscribers are available at Sky.com - Home or by calling +44 (0)8706 09 18 32 if you live in the UK or the Republic of Ireland.
You will select your Service when you contact us to activate or reactivate your Service. You cannot change your Service during a Viewing Month. If you want to change your Service while it is active you must tell us at least 14
days before the start of your next Viewing Month. We can charge a reasonable administration fee for changing your Service.
Payment for each Viewing Month is in advance. On activation or reactivation of your Service, we will take your first
payment up front by debit card or credit card. After that we will collect payment automatically, via the Direct Debit
or credit card payment option you have chosen, each month until you tell us that you want to deactivate your
Service in accordance with Condition 2Id).
Your Service can be deactivated at the end of any Viewing Month if you call us to let us know at least 14 days before the end of the Viewing Month in question.
We may change the prices payable for Options and Stand-alone Premium Channels at any time. If this means what you
pay for your Service will increase, we will give you at least 14 days' Notice before the start of the Viewing Month in which the change will occur.
We may alter your Direct Debit or credit card instruction if your Payment changes for any reason. We may also charge any other payment due under this Contract under your Direct Debit or credit card instruction together with any other payments which you agree that we may charge under that instruction, including where such payments become due while your Service is not active.
If you have missed any payments you owe to us or provided unauthorised payment or other details we can suspend provision of the Service and/or Sky Publications can suspend provision of the satellite television magazine to you at any time (including in the middle of a Viewing Month) without giving you notice. This does not affect our rights to claim payment for the Service you have received and not paid for and/or end this Month By Month Contract under Condition 11 below.
Channels and Programming
We can replace or withdraw programmes (whether advertised or not). We can change or reduce the number of hours of any Channel's broadcast. We may en crypt or unencrypt any Channel.
(b) We can vary or withdraw any Channel. We can vary or withdraw any Basic Pack or Option. If your Service is active and we are going to withdraw any Sky Premium Channel or Stand-alone Premium Channel in it (either altogether or as part of your Option), we will give you at least 14 days Notice before the start of the Viewing Month in which this change will occur. If your Service is active and we are going to withdraw the Option you are actually receiving (other than by withdrawing a Sky Premium Channel), we will move you onto the nearest equivalent Option and will give you Notice of the change and how your Payment will change (if at all) at least 14 days before the start of the Viewing Month in which this change will occur.
(c) Many Channels that we provide are supplied by other broadcasters. Their availability, and the availability of programmes on such Channels, are outside our control.
(d) We may supply bonus or other free digital Channels within your Option which you will not have to pay extra for. We can withdraw or change these Channels at any time (including during a Viewing Month) without giving you notice. We
can also change any premium bonus channel or other free channel you are receiving into a Channel that you must pay for. If your Service is active and includes such a channel we will give you at least 14 days' Notice before the start of the Viewing Month in which the change will occur.
(e) If you choose to receive 6 Mix (the Entertainment Pack) and/or any Sky Premium Channel or Stand-alone Premium Channel in your Service for any Viewing Month, Sky Publications will supply one satellite television magazine at the magazine price (if anyl. SSSL will collect payment of the magazine price from you as agent for Sky Publications. Your Payment will be discounted by the magazine price so the total amount you pay will be the same whether or not you receive the magazine. You can elect not to receive the magazine by calling SSSL. Sky Publications can stop
providing this magazine or change eligibility for receipt of it under this arrangement, or increase the magazine price
at any time. If your Service is active and you will be affected by the change if it remains active, we will give you at least 14 days Notice before the start of the Viewing Month in which the change will occur, where it is possible to do so.
(f) This Month By Month Contract does not authorise you to receive any pay-per-view services of any kind. If you do choose to purchase any pay-pe •... view programmes or events from Sky, each purchase will be on the relevant services terms
(which are a separate contract) and you authorise us to charge any payment for these pay-pe •... view services under
the Oirect Debit or credit card instruction that you provide to us under this Month By Month Contract. even if your Service is not active.
(gl You will not use the Service or any part of it other than to view the Channels in private for non-commercial purposes at your Address.
4. Extra Premium Channels
We may offer you extra Sky Premium Channels or Stand-alone Premium Channels. If we offer you these extra
channels and you decide to take them, they will be included in the Service. We will confirm to you what charges apply to these Channels and how your Payment will change.
5. The Viewing card
(a) The Viewing Card acts as a key so that you can unlock (unencryptl encrypted digital satellite services (such as the Service). Having a Viewing Card does not mean you have a right to receive the Service. You are only entitled to one Viewing Card per Month By Month Contract.
Ib) SSSL continues to own the Viewing Card after it is sent to you and, if SSSL asks you to, you must return it after this Month By Month Contract ends or when a replacement is sent to you.
(c) Only you may use the Viewing Card which SSSL sends you. You can only use the Viewing Card at your Address with the Box for which it is first authorised by SSSL to receive encrypted digital satellite services. You must only use it for
private viewing purposes. You must not use it for any commercial or business purpose or in any premises other than your Address.
(d) The Viewing Card must not be used outside the country (either UK or Republic of Ireland) it was supplied for use in.
(f! If you give your Viewing Card to anyone else SSSL can make it invalid.
(g) You must not tamper with the Viewing Card or use it for anything we or SSSL do not authorise.
(h) In order to continue to receive encrypted digital satellite services without interruption, the Viewing Card must be kept in your Box at all times and you will need to keep the Box connected to a mains supply and suitable satellite dish and in stand by mode while not in use. The software in your Box is owned by, or licensed to, Sky or another member of the British Sky Broadcasting group. You must allow SSSL to update the software in your Box by sending signals via satellite to your Box. You must not tamper with the software in the Box or authorise anybody else to do so.
3
(i) As part of the proper administration of the digital satellite platform, SSSL shall be entitled to disclose your name, address, the services you receive via the Viewing Card and its number to Viewing Card manufacturers and providers of digital satellite services for which your Viewing Card is enabled.
(j) If your Box is connected to a telephone line, information may be passed from it to SSSL and vice versa by telephone.
6. How long is the Card valid for
la) For security reasons Viewing Cards will be replaced from time to time. If you have had at least one Viewing Month
under this Month By Month Contract during the six month period before your old Viewing Card is due to become invalid, SSSL will send you a new Viewing Card and try to ensure that it arrives before the old one becomes invalid. If you have not had a Viewing Month for six months or more before your Viewing Card becomes invalid, we will send you a new Viewing Card when you order your next Viewing Month. Viewing card replacements will be advertised on your television screen, in the satellite television magazine or in writing. If this Month By Month Contract has ended, you will not be entitled to a replacement Viewing Card under these Conditions.
(bl SSSL shall make the Viewing Card invalid if it is necessary to protect the security of Sky's conditional access system or if it believes you are using the Viewing Card in ways which are not authorised, or where it is otherwise reasonable to do so.
7. Lost, stolen or malfunctioning Viewing Cards
(a) If your Viewing Card is lost, stolen, damaged or faulty you must tell SSSL immediately either by telephone
(+44 (0)8706 09 1832 if you live in the UK or the Republic of Ireland) or by writing to: SSSL, PO Box 43, Livingston, West Lothian EH54 700 UK.
(b) If your Viewing Card is damaged or faulty and you return it, SSSL will replace it free of charge if it had a defect when it was supplied to you. If the card is faulty or damaged in any other way or you do not return the faulty Viewing Card, or if it
is lost or stolen, SSSL can charge you the cost of replacing it. SSSL will make invalid any Viewing Card that you tell
it does not work and is replaced, or is lost or stolen. SSSL will not provide a replacement Viewing Card under these Conditions if this Month By Month Contract has ended.
8. Uability
Sky, SSSL and Sky Publications will not be liable under these Conditions for:
(a) any fault in a Box or other receiving equipment you use, which are supplied under a separate contract;
(b) any fault in your Viewing Card caused by you tampering with it, your negligence or your failure to follow our instructions, or these Conditions;
(d) the act of ending this Month By Month Contract in accordance with Condition 11;
(e) any delay or failure by us to provide the Service (or any part of it) or Sky Publications' failure to provide the satellite television magazine caused by events outside our or their reasonable control. Matters outside our reasonable control include (but are not limited to) severe weather conditions, epidemic, civil disorder, terrorist activity, war and government action;
(f) any loss or damage caused by us, SSSL, Sky Publications or any of our respective officers, employees or agents in circumstances where:
(i) there is no breach of a contractual obligation or legal duty of care owed to you by us, SSSL, Sky Publications or by any of our employees or agents; or
(ii) such loss or damage is not a reasonably foreseeable result of any such breach.
Ig) any loss or damage caused by us, SSSL, Sky Publications or any of our respective employees or agents to the extent that such loss or damage results from any breach by you of these Conditions.
Where SSSL is acting as agent for Sky or Sky Publications, SSSL has no liability to you.
9. Copying and Copyright
(a) You must not do any of the following:
(il copy (except as permitted under the Copyright Designs and Patents Act 1988 ("Act"), as amended from time to time). redistribute or relay any of the Channels or any part of them, or otherwise deal with the Channels or any part of them other than as permitted by the Act. The exceptions in these sections are limited and you must make sure that you are legally entitled to rely on one of them; or
(ii) sell or make any charge for watching any Channel or programme; or
(iil) show any Channel in public to an audience, even if no charge is made.
(b) We may disable or alter remotely certain functions of your Box so as to prevent you from copying the Channels and we may prevent you receiving the Service and/or other Sky services if your Box allows copying of any Channels which we are bound by contract to prevent.
10. Changing the Conditions
la) Sky, SSSL and Sky Publications may not change or add to Condition 8 or this Condition 10 except for security, legal or regulatory reasons.
lb) If we change any other Conditions and you reasonably consider that you have been disadvantaged by this, you may end this Contract under Condition l1(a).
lc) You will receive Notice of any changes or additions at least 14 days before the start of the Viewing Month in which such changes or additions will take effect. This right to vary will not be used to change the terms of any special offer which applies to you and you have accepted.

[LuggerBugs]

And here's the rest. . .

11. How Long Your Month By Month Contract Lasts
Conditions 5, 6 and 7 will continue to apply after this Month By Month Contract ends until you return your Viewing Card to SSSL.
la) You and we may end this Month By Month Contract by giving the other at least 14 days Notice. If your service is active it will end at the end of the Viewing Month the 14 day notice period expires in.
lb) Unless either of us notifies the other to the contrary, this Month By Month Contract will end automatically if the Service has not been reactivated for two years.
Ic) If you break any of the Conditions or you or anyone you authorise to deal with us on your behalf acts in a way towards our staff or agents which we reasonably consider to be inappropriate, we can terminate this Month By Month Contract by giving you seven days' written Notice at any time. If we break any of the Conditions, you can terminate this Month By Month Contract by giving us seven days' written Notice at any time and where this results in it ending in the middle of a Viewing Month, you will be refunded the proportion of your Payment attributable to the remainder of that Viewing Month.
Id) We will not refund any Payments if we end this Month By Month Contract because you have broken the Conditions, even where it ends in the middle of a Viewing Month.
12. Right to transfer the Month By Month Contract and Third Parties
(a) We and Sky Publications can transfer our rights or obligations under this Month By Month Contract to any company, firm or person provided this does not affect your rights under this Month By Month Contract in a negative way.
lb) This Month By Month Contract is personal to you. You may not transfer your rights or obligations under this Month By Month Contract to anyone else, and no third party is entitled to benefit under this Month By Month Contract except pursuant to Condition 12(a).
13. Notices
If we or you give any Notice that is required under this Month By Month Contract, it must be in writing and may be sent by email where we have agreed this with you. If we send you any Notice with any other document, such as the satellite television magazine, the Notice will be on a separate sheet of paper and will be clearly marked.
14. Law and geographical limits
la) This Month By Month Contract is governed by English law unless you live in Scotland or the Republic of Ireland in which case it will be governed by Scots or ROIlaw las applicable). If your Address is in the UK, any disputes can be dealt with by any UK court that can lawfully deal with the case. If your Address is in the Republic of Ireland, any disputes can be dealt with by the courts in England and Wales or in the Republic of Ireland.
lb) This Month By Month Contract only applies if your Address is in either the UK or Republic of Ireland. If you move home from the UK to the Republic of Ireland or vice versa then you will need to enter into a new subscription contract for the country you are moving to. Your Payment and the channel line up available to you may change as a result of such move.
These are the Terms and Conditions that you must keep to if you want to purchase Events offered by Sky on a pay-per-view basis on Sky Box Office. SSSl will provide customer services in relation to Events as agent for Sky. Any terms used and not defined will have the same meaning as given in your Sky digital Subscription Contract.
Event: each television programme or event offered to you by Sky on a pay-per-view basis within the television programme service known as Sky Box Office.
Sky digital Subscription Contrad: the Contract that you have with Sky enabling you to receive any Sky digital television channels via satellite Ii.e. your Sky TV Month By Month subscription contract).
(a) To purchase any Event. you must be a current subscriber under a Sky digital Subscription Contract. Subject to these Conditions we will supply to you any Event that you order and you are permitted to receive via your Box.
(b) If you are able to and do purchase any Event automatically using your Box's remote control and you tune into it for any length of time (however short), you will be charged in full for that Event. However. if you do not tune into the relevant channel at any point during the showing of that Event. then you will not be charged for it.
(c) If you purchase any Event by calling us by telephone (for which an administration charge may apply). then you may cancel your purchase of that Event up to 30 minutes before the start time of that Event if the Event is a movie. or up to five hours before the start time of any other Event.
(dl We can cancel or withdraw any Event at any time. If we do we shall try to advertise the cancellation or withdrawal on your television screen and you will not be liable to pay for it. If an Event is made up of a number of events (e.g. a number of football matches). we can change the event pack. We may change the time at which any Event is shown. and if so we will advertise the changed time on your television screen.
(a) We will tell you in advance what the Payment will be for any Event. We will calculate each month and tell you what Payments you owe us for Events that you have ordered. Payments will be payable by you in the same way as you have chosen to pay your Subscription Payments under your Sky digital Subscription Contract and you will allow us to charge Payments under the Subscription Payment Direct Debit/credit card instruction that you have given to us.
(b) We may from time to time assess your credit standing using credit scoring. and may use information from. and supply information to. outside agencies for this. We will apply reasonable practices for administering your account based on the result of that scoring.
(cl If your address is in the Republic of Ireland. a different charge for any Event may be payable by you in Euros.
If we do not quote a different price for such Events you shall pay us the equivalent price in Euros. All prices include VAT (where applicable).
(al Your Viewing Card will be enabled for each Event for which we have accepted your order. unless you cancel under Co~dition 2(c) above. or Conditions 2(1) or 6(b) of the Sky digital Subscription Contract apply.
(b) All of your obligations relating to the Viewing Card set out in your Sky digital Subscription Contract apply in respect of use of the Viewing Card to receive any Event.
(a) We will not be liable under the Contract for any Event because of our failure to provide the Event for reasons outside our reasonable control or because of anything for which we have excluded liability under Condition 8 of the Sky digital Subscription Contract.
(b) You must not do (or allow to be done) any of the following in respect of any Event: (i) copy, redistribute or relay any of the Events:
(ii) sell or make any charge for watching any Event:
(iii) show any Event in public to an audience, even if no charge is made.
(c) We may prevent the copying (for example by video) of any Event. This may be by including signals in the broadcast of an Event which prevent copying of that Event. We may also disable or alter remotely certain functions of your Box so as to prevent you from copying any Event and we may prevent you receiving Events if your decoder allows copying Events.
We may not change or add to these Conditions for any Event after you have ordered it. If we wish to change the Conditions for future Events, we will tell you, for example by publishing new Conditions in the satellite teievision magazine, via your on-screen Sky Guide or by a separate notice. We may refuse your order for any Event in our reasonable discretion. We may also (after we have accepted it) terminate the Contract between us in respect of any Event if at any time:
(i) you have not made any payment which is due to us:
(ii) you have broken any of these Conditions in relation to any Event:
(iii) you have broken any of the Conditions of your Sky digital Subscription Contract.
These Conditions only apply if you live in the UK or Republic of Ireland. Condition 8 (liability), Condition 12 (Transfer), Condition 13 (Notices) and Condition 14 (Law) of the Sky digital Subscription Contract shall appiy to each Contract in respect of an Event to the extent that they are not inconsistent with these Conditions. These terms do not apply to commercial subscribers. Certain Events may only be available to certain categories of subscriber (for example, subscribers to certain Options) or only to subscribers in certain areas. We will make this clear when the relevant Event is offered.
Subscribers who wish to purchase movies from Sky's 18 Plus service do so on these 18 Plus Terms and Conditions. For the purposes of this publication, the 18 Plus Terms and Conditions shall be the same as those for Sky Box Office except that all references to Sky Box Office shall be read as references to 18 Plus.
Subscribers who wish to purchase programming offered by Sky on a pay-per-night basis on Adult Nightly services or Sport XXX Babes do so on these Adult Nightly terms and conditions. These Adult Nightly terms and conditions shall be the same as those for Sky Box Office except that:
all references to Sky Box Office shall be read as references to the relevant Adult Nightly service or Sport XXX Babes (as applicable):
all references to Events shall be read as references to Programming Nights, being each television programme or event offered by Sky on the relevant Adult Nightly service or Sport XXX Babes on a pay-per-night basis; and
These are the terms and conditions under which we will supply and install Digital Satellite Equipment at your Address so you can receive your Sky TV Month By Month subscription. We are Sky In-Home Service Limited, a company within the British Sky Broadcasting group. Vou can call us in relation to this offer on 08705 95 95 95.
Address: the address of your home in the UK, Isle of Man and the Channel Islands, where the Digital Satellite Equipment is to be installed.
Box: an authorised digital satellite decoder including remote control but not including any associated equipment (such as the Minidish).
Digital Satellite Equipment digital satellite receiving equipment including Box(esl and Minidish that we will deliver and install for you at your Address.
Minidish: the dish enabling reception of digital satellite broadcasts.
2. Equipment Offer
(al Under this offer, SHS will supply Digital Satellite Equipment and standard installation of it when you pay the prevailing one-off cost and take out a Sky TV Month By Month subscription paying for your first month's viewing on ordering.
(bl This offer is limited to one per household and is not available to anyone who already has digital satellite equipment installed in their home.
(cl The Digital Satellite Equipment will become your property on installation, except for the software in your box which is owned and/or licensed to us or another member of the British Sky Broadcasting group. Vou must allow SSSl to update this software by sending signals via satellite to your Box. SHS will select the make and model of the equipment to be supplied to you under this offer at its discretion.
(d) An additional installation charge will be payable by you to your installer if your installation is not standard (see 3 below for more detailsl.
(e) Timing for supply and installation may be subject to availability delay. Unless specifically stated this offer cannot be taken up in conjunction with any other offer(s). Offer and terms do not apply outside the UK, Isle of Man and the Channel Islands, nor to pubs, clubs, offices, retail or other commercial premises. Prices include VAT (where applicable).
3. Access to Property
(al Once your application has been processed, we will organise a day for installation which is convenient to both of us, but this will be subject to the availability to us of the necessary Digital Satellite Equipment.
(bl Vou must ensure that we are able to access your Address on the appointed day to deliver and install your Digital Satellite Equipment.
(al The installation of your Digital Satellite Equipment may require the agreement or consent of someone else, for example, your landlord or the local council or authority. Vou are responsible for ensuring that all these agreements and consents have been obtained before we install your Digital Satellite Equipment.
(bl If you want us to remove any satellite equipment, you must be the owner of it. It must not be subject to any rental, finance or other agreement with any other company or person.
(a) A 'standard installation" assumes that no additional cabling, bracketry or other equipment is required or any works which are beyond the scope usual in a normal installation. An installation may not be standard where, for example, you need or want to connect your telephone line to your Box and the telephone socket is in a different room from your Box, or your dish needs to be sited above two storeys, or more than 20 metres away from your Box.
A 'standard installation" further assumes that if you already have satellite equipment, you will not continue to use it and your existing cabling will be used in the connection of the Digital Satellite Equipment.
(b) If the installation of your Digital Satellite Equipment is not standard you will be charged a reasonable sum for any additional equipment or works that are required. We will advise you about these charges before we install the Digital Satellite Equipment. which may need to be re-arranged for another time. Alternatively, if you do not agree to those
charges, you may cancel your Sky TV Month By Month, and Sky or your retailer will repay anything you have already paid for it.
(cl If you already have satellite equipment and you wish to continue using it and/or have it relocated within your home, you must tell us at least 24 hours prior to the installation, and in that case a separate installation charge may be payable by you. If so, we will advise you of the amount of this charge, which must be paid before the day of installation of your Digital Satellite Equipment. Please call 08705 95 95 95 for further details and full installation options.
(d) As part of a standard installation we will try to connect your Box to a working telephone line unless you ask us not to or an appropriate socket is not available, or the Box cannot be connected for another reason. Connecting your Box to a telephone line will allow you to use more of the interactive services available on the digital satellite platform. ff connecting the Box, we will use the nearest available socket and any cabling will be clipped to the relevant skirting.
(a) The Digital Satellite Equipment supplied under this offer comes with a warranty against faults arising in the first 12 months after installation. The 12 month warranty also covers cabling and/or installation faults.
(b) The following are not covered by the warranty: faults arising from misuse, accidental or deliberate damage, damage arising from use of equipment that is not supplied by or on behalf of Sky with the Digital Satellite Equipment, cosmetic damage which does not affect the functionality of the Digital Satellite Equipment or damage caused by events outside the reasonable control of SHS or its equipment suppliers.
le) To report a fault. please call Sky on 08702 435 000. If a reported fault cannot be remedied by one of our engineers during a visit to your home, then SHS will replace the faulty Box or Minidish, or the faulty component of it. Any replacement equipment will be new or 'as new' (previously used equipment that has been refurbished by the manufacturer or its authorised agent). SHS will warrant any repair or replacement until the fater of the end of the original 12 month warranty period or 3 months from the date it was carried out.
Ic) This warranty only applies to equipment ordered from SHS (or a retailer acting as SHS's agent), and does not apply outside the UK, Isle of Man and the Channel Islands. It does not affect your statutory rights. If you require any advice on your legal rights you can refer to Consumer Direct.
These rights do not apply to you if you obtained Sky TV Month By Month through a retailer. I! you have taken up the Sky TV Month By Month equipment and installalion offer:
Vou can cancel your order up to 8 working days after the later of delivery. installation or receipt of this notice.
I! you decide to cancel BEFORE installation: Call us on 08705 95 95 95 or write to us at one of the addresses or numbers below.
1. Write to us at: Sky Subscribers Services limited. Customer Care Department. PO Box 99. livingston.
West lothian EH 54 7PR.
If you cancel your order before installation Sky will repay the full amount you have already paid for it. Vou will not be reimbursed for installation if you cancel after the installation has started.
Vou must keep any equipment that has been delivered to you safe for up to 6 months from the date you cancel. Once they are returned to Sky, your responsibility ends.
Please note: If you cancel after installation, you will be billed for any services that you have received, including any Sky Box Office orders you have made. We will be entitled to charge you our direct costs for its return and/or set the costs of return off against any amount that we owe you.
Other products - If you cancel any other goods you have ordered from us you will be reimbursed the amount you have paid in advance for it. If it has been delivered, it must be returned to us. We will contact you to arrange return and will either supply reply paid packaging for the product to be posted to us or we will collect it. We will be entitled to charge you our direct costs for its return and/or set the costs of return off against any amount that we owe you.
If your viewing card is enclosed with this booklet, you may cancel this at any time before it is first used to receive Sky TV Month By Month. If you haven't received a viewing card with this booklet (e.g. because you will use your existing viewing card to receive the service), you can cancel your subscription at any time up to 8 working days after you get this booklet. To cancel you must write, fax, email or phone us using one of the addresses or numbers given above.
These cancellation rights do not affect your statutory rights. If you require any advice on your legal rights you can refer to Consumer Direct.

[Polt]

thanks luggerbugs yer a star

[LuggerBugs]

No reply as yet to my last missive to Wescot, so I've just emailed this to them...

Dear Sir/Madam,

I refer to the attached letter, originally emailed to you on 10 July 2007, and for which a “Read Receipt” was delivered to this email address..

You will note that I asked for a reply with 7 days. Unfortunately, this has not happened.

I would now like to give you the opportunity to explain to me why you have seen fit to ignore my request to respond within that timescale.

Failure to respond in any way by the close of business today means that I shall have no option to escalate my dispute to that of an official complaint with regard to your conduct so far.

I therefore require you to let me have a copy of your complaints procedure. You will be aware that the nature of your business means that you now fall under the remit of the Financial Ombudsman, and I will not hesitate to report your conduct to that body if you continue to ignore my requests. You will also be aware of the penalties which may be incurred by you if the Financial Ombudsman Service sees fit to investigate my complaint against you.

However, this course of action may be stayed by simply indicating to me whether or not your client is yet in a position to be able to demonstrate that their claim to the sum of £17.50 is justified. If they are not, perhaps you would indicate to your client that I shall be seeking advice as to what legal action I may be entitled to pursue, due to their demands for money to which they have not proved entitlement. I would also appreciate you taking the time to let me know if this is the case.

Yours Faithfully,

LuggerBugs

[LuggerBugs]

I guess they didn't deserve my rant yesterday after all. Never mind.

In a letter dated 15 July 2007, but only just through my letterbox this morning, is this little gem from Sky.

Thank you for contacting us about your Sky account.

In view of the problems you have experienced, we have credited your account with £17.50. Your current balance is now £0.00. We apologise for any inconvenience this has caused.

Hoorah!!! Now all I have to do is check they haven't put a sneaky default on my credit record, and I'll be happy.

[Paradox]

Fantastic, nice one.. next up on the Luggerbugs Hitlist.. Cabot?

[enaid]

I so love it when a plan comes together, thing is though how many people would have paid up and been scared to death in the process. Nice one Lugger. Enaid x

[Sapphire]

Well done hun, another one bites the dust

sapphire

[LuggerBugs]

I think Cabot will be a thorn in my side for a long time to come, Matt. Their latest plan is to get me to hand over my domain name to them, because they think they have some sort of God given right to the name, Cabot Financial. Well, perhaps they should have registered it as a trademark then. And bought up all the cabotfinancial domain names. Did it not occur to them, that someone might buy the ones that were left?

No, I think I'll concentrate my efforts on Barclaycard next. I have SAR'd them (again), so we'll see what happens there.

[Paradox]

All I can say is 2 things:

1. God help Barclaycard
2. Glad you're on our side

Matt

[LuggerBugs]

Checked my credit record, and Sky haven't been up to any funny business after all. Could some kind person please mark my small victory as WON, please?

[Mochamoos]

Congrats Lugger

[LuggerBugs]

Woohoo!!!!!