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Posted on behalf of new user
17 months ago I purchased a TGA Vista Sport Mobility Scooter. Last month the batteries failed, the company acknowledge this but insist that it is out of warranty. I maintain that an item costing just short of £5000 should last for more than 17 months and just doing 500 miles and thus is not fit for purpose. I paid an additional £200 for enhanced batteries and now they want to charge me £286 to replace the duff batteries. They say that the battery manufacturers claim that, if the batteries were faulty, it would have shown in the first few weeks of use. I maintain that I have never had the performance from these batteries that I expected and that the problem only become obvious last month. They currently have my scooter and are quite happy to return it on payment of a "call out fee" and transport costs of £90. The scooter of course would be unusable. As I have to live on disability benefits I would appreciate some advice on the way an item is judged to be "fit" or "not fit" for purpose.
17 months ago I purchased a TGA Vista Sport Mobility Scooter. Last month the batteries failed, the company acknowledge this but insist that it is out of warranty. I maintain that an item costing just short of £5000 should last for more than 17 months and just doing 500 miles and thus is not fit for purpose. I paid an additional £200 for enhanced batteries and now they want to charge me £286 to replace the duff batteries. They say that the battery manufacturers claim that, if the batteries were faulty, it would have shown in the first few weeks of use. I maintain that I have never had the performance from these batteries that I expected and that the problem only become obvious last month. They currently have my scooter and are quite happy to return it on payment of a "call out fee" and transport costs of £90. The scooter of course would be unusable. As I have to live on disability benefits I would appreciate some advice on the way an item is judged to be "fit" or "not fit" for purpose.
