I sent a SAR to Welcome Finance and they responded within the 40 days but there was various information missing. So I contacted Welcome requesting details or an explanation as to why they cannot be provided.
Anyway I received a Final Response reply yesterday in which they apologise and due to an internal error some of the information was not originally submitted but now has. Also they quote that any documents that are no longer stored have been securely disposed of - should they have provided some sort of recording confirming this ?
Welcome finally state in the letter that they are sorry that I only received part of my DSAR and that details were unclear and for that reason they have upheld my complaint but if not satisfied with their response I have six months to refer complaint to FOS.
Sorry for what maybe some stupid questions but what next ? If complaint has been upheld am I entitled to any compensation for time and effort etc involved ? If so do I reply requesting this or do I report Welcome to ICO and submit a complaint to FOS in respect of failure to comply with DPA ?
Any comments would be appreciated.
Anyway I received a Final Response reply yesterday in which they apologise and due to an internal error some of the information was not originally submitted but now has. Also they quote that any documents that are no longer stored have been securely disposed of - should they have provided some sort of recording confirming this ?
Welcome finally state in the letter that they are sorry that I only received part of my DSAR and that details were unclear and for that reason they have upheld my complaint but if not satisfied with their response I have six months to refer complaint to FOS.
Sorry for what maybe some stupid questions but what next ? If complaint has been upheld am I entitled to any compensation for time and effort etc involved ? If so do I reply requesting this or do I report Welcome to ICO and submit a complaint to FOS in respect of failure to comply with DPA ?
Any comments would be appreciated.
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