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Received a county court claim form on Saturday (31/05/14) from my previous internet provider (Home Telecom). Would like some advice on how best to proceed.
First this came out of the blue, I have not received any letter before action from them (nor any other letters for that matter). And as I have been at the same address since first signing up with them it could not have gone to a previous address or anything. Should I mention this as part of my defense?
They claim I owe them just over £150. Particulars of claim state "Site ID - #####, Phone and Broadband Services, Feb14 invoice, Total owed #158.40". I transferred my ISP at the end of December which cancelled the contract with them. I had been with my previous ISP for some time and was not locked in to a minimum term contract, just 30 days notice. They took payment for the December bill in January 2014.
I have been able to log into my old account and see that there is a bill for February on my account, seems they are charging me for an engineers visit. I did have an engineer callout in November so presume it relates to that, but this should not have cost anything. Haven't had any details about this bill.
I presume I must respond to the claim and put in a defense, but should I get in contact with the ISP or is it too late now they have started this? Any advice would be appreciated, not had to deal with this before.
First this came out of the blue, I have not received any letter before action from them (nor any other letters for that matter). And as I have been at the same address since first signing up with them it could not have gone to a previous address or anything. Should I mention this as part of my defense?
They claim I owe them just over £150. Particulars of claim state "Site ID - #####, Phone and Broadband Services, Feb14 invoice, Total owed #158.40". I transferred my ISP at the end of December which cancelled the contract with them. I had been with my previous ISP for some time and was not locked in to a minimum term contract, just 30 days notice. They took payment for the December bill in January 2014.
I have been able to log into my old account and see that there is a bill for February on my account, seems they are charging me for an engineers visit. I did have an engineer callout in November so presume it relates to that, but this should not have cost anything. Haven't had any details about this bill.
I presume I must respond to the claim and put in a defense, but should I get in contact with the ISP or is it too late now they have started this? Any advice would be appreciated, not had to deal with this before.
