I am trying to research my consumer rights in regards to monthly payments for LPG and arrears.
After several years as a customer of Flogas, I signed a top-up contract with Flogas. This contract provided a no hassle top-up of LPG with no pre-booking. This contract was paid for by monthly direct debit at the cost of £100 per month.
In 2013 I had to move out of the property and received my final bill from Flogas. After clearing some payments by direct debit and cheque there was still an arrears of £800. I have questioned this with Flogas, however they assure me that everything is correct.
My question as a consumer, is there any requirement for LPG suppliers to advise consumers if the monthly payments are not sufficient and that a debt is building up.
From my calculations, there will always be a debt, this will never clear. £800 = 8 X £100 monthly payments, within that time there will be a requirement for another to-pup, adding more costs to the existing debt.
I believe a mistake has been made and that Flogas have escalated their costs beyond what their monthly top-up fee can actually clear.
Any advice will be welcome. I am currently in discussion with Flogas solicitors to address the alleged debt.
Regards
Tony
After several years as a customer of Flogas, I signed a top-up contract with Flogas. This contract provided a no hassle top-up of LPG with no pre-booking. This contract was paid for by monthly direct debit at the cost of £100 per month.
In 2013 I had to move out of the property and received my final bill from Flogas. After clearing some payments by direct debit and cheque there was still an arrears of £800. I have questioned this with Flogas, however they assure me that everything is correct.
My question as a consumer, is there any requirement for LPG suppliers to advise consumers if the monthly payments are not sufficient and that a debt is building up.
From my calculations, there will always be a debt, this will never clear. £800 = 8 X £100 monthly payments, within that time there will be a requirement for another to-pup, adding more costs to the existing debt.
I believe a mistake has been made and that Flogas have escalated their costs beyond what their monthly top-up fee can actually clear.
Any advice will be welcome. I am currently in discussion with Flogas solicitors to address the alleged debt.
Regards
Tony
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