• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Pipa v Very.co.uk

Collapse
Loading...
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Pipa v Very.co.uk

    Hello I wounder if any one can help me please I sent for 2dresses with matching jackets from very one size 18 and one size20 the size 18 was to small for me I didn't even try the jacket on so I returned the size 18 the next day 16 days later very returned the dress and jacket back to me saying they can not except it back because it has been worn and is marked under the arms of the dress and jacket I do agree it is marked but I did not try the jacket on so there is no way it was me who wore it I have wrote 2 letters to them the 1 I know they have not revived yet I posted it 1st class recorded delivery on the 21st October and the other 1 on the 1st of November .i have had no. Reply off very about this matter can any one tell me what I can do about it please
    Tags: None

  • #2
    Re: Pipa

    Hi,

    Your purchase would be covered by the Distance Selling REgulations. Have a look here and you'll see legally what they should do:

    http://dshub.tradingstandards.gov.uk/

    Comment


    • #3
      Re: Pipa

      As labman points out - You are entitled to return goods within 7 days starting from the day after the date in which you received them. This is not a return under warranty which VERY is trying to say it is by the looks of things. It is a cancellation of the contract in which you purchased said goods. Though as you also purchased the other dress at the same time and if they on one invoice, then you may actually struggle as the 7 day cancellation period effects the whole contract and all goods under it most be returned not just 1 of 2 goods ordered under the same contract.

      So unfortunately VERY may well be right here as what your doing by returning just one set of Goods under the contract is returning them under warranty, and they do not actually have to accept this unless there was a defect. Though if the marks were there when the goods arrived you would have claim for the dress to be replaced under warranty but not for a refund.
      Please note that this advice is given informally, without liability and without prejudice. Always seek the advice of an insured qualified professional. All my legal and nonlegal knowledge comes from either here (LB),my own personal research and experience and/or as the result of necessity as an Employer and Businessman.

      By using my advice in any form, you agreed to waive all rights to hold myself or any persons representing myself of any liability.

      If you PM me, make sure to include a link to your thread as I don't give out advice in private. All PMs that are sent in missuse (including but not limited to phishing, spam) of the PM application and/or PMs that are threatening or abusive will be reported to the Site Team and if necessary to the police and/or relevant Authority.

      I AM SO GOING TO GET BANNED BY CEL FOR POSTING terrible humour POSTS.

      The Governess; 6th March 2012 GRRRRRR

      Comment

      View our Terms and Conditions

      LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

      If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


      If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
      Working...
      X