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Have you been subject to adverse issues due to Genesis Housing Association

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  • Have you been subject to adverse issues due to Genesis Housing Association

    Dear All

    I am currently investigating serious operational issues that has been adversely affecting tenants of Genesis Housing Association. I would like to find anyone who has had severe or long term problems with Genesis

    The information I am seeking is along the lines of the following. Have you been subject to

    Incorrect tenancy agreements e.g being put on shorthold or 5 year contracts when you should be on assured non shorthold tenancy agreements

    Forced change of landlord or forcibly moved due to property sale.

    Missing rent payments.

    Incorrect rent accounts due to severely delayed posting of payments.

    Incorrect housing benefit payments e.g missing, overpayments and underpayments and source of the problem.

    Had sums added or deducted from your rent account without being informed or given reasons in writing.

    Been subject to threats of eviction due to their poor account management.

    Long term unresolved repair issues.

    Lack of written communications in areas of concern.

    Being misled or been given outright misinformation.

    Applied for an SAR that has been ignored or is incomplete.

    I will need to know in which area you live and which offices are dealing with your tenancy when you reply.


    The country is currently in the midst of a perfect storm within the social housing sector which has been charged further by the changes in benefits and the addition of the bedroom tax. However, when there is gross mismanagement in procedural and financial operations by a social housing landlord, the tenants are the ones who severely suffer. It is leading to more people being evicted and even suicide.

    When I have gather enough examples, I intend to write to the Communities and Local Government Select Committee with these to point out the severe problems that tenants are facing due to a combination of severe mismanagement specifically within Genesis and current government policy.

    The issues of mismanagement with the social housing sector has meant that the financial viability it has been written down and is currently in the same band of creditworthiness as Portugal and heading to that of Greece. This means that social housing costs are going to significantly increase apart from bedroom tax and HB caps and new homes less likely to be built without serious and long term and financial implications and instability of ownership and tenancy.

    The only way to address the issues is to bring them to light. The reason I have chosen Genesis is because it is too close to home and they have caused a great deal of unnecessary distress that has led to the ill health of a family member. What's more is that they are a £2.5 billion HA with 40k residents. The implications of their mismanagement are frightening and yet their issues are not uncommon in the sector and it is time to address the issue before a massive crisis comes into being. When it happens it will have a catastrophic domino effect throughout the sector affecting the security of housing for 100s thousands of tenants throughout England and Wales and it will create a ballooning waiting list through a massive housing shortage far far greater than the one we have today.
    I am not a legal professional

    I will only comment and give advice in situations which I have experience that has been gained over the years in pre legal negotiation and redress. At the end of the day when there is a legal situation of life changing or serious consequence, always and I mean always seek professional advice from a solicitor.

  • #2
    Re: Have you been subject to adverse issues due to Genesis Housing Association

    Originally posted by MDfrance View Post
    I am currently investigating serious operational issues that has been adversely affecting tenants of Genesis Housing Association. I would like to find anyone who has . . . .

    . . . The information I am seeking is along the lines of the following. . . . . .

    I will need to know in which area you live and which offices are dealing with your tenancy when you reply.
    Have you cleared this request for members' personal information with Legal Beagles Site Admin :beagle:

    Comment


    • #3
      Re: Have you been subject to adverse issues due to Genesis Housing Association

      I don't want personal details, just the the information such as inner London and Willesden office or Bedfordshire and Watford office or Suffolk and the Bury St Edmunds office. It is to get a picture of where the main problems occur. If anyone is will to put their full details to be put forward to the CLG select committee I can deal with through admin and PM then.

      I want to make it transparent as possible and by people posting their problems they have encountered here it will give a bigger picture of what is going on for all to see. In saying that it is a question of people stumbling across the thread but it is a start
      I am not a legal professional

      I will only comment and give advice in situations which I have experience that has been gained over the years in pre legal negotiation and redress. At the end of the day when there is a legal situation of life changing or serious consequence, always and I mean always seek professional advice from a solicitor.

      Comment


      • #4
        Re: Have you been subject to adverse issues due to Genesis Housing Association

        hi, i just read your thread, it does nor suprize me about GENESIS HA they are the worst landlord.

        I am interested in supporting you cause, however im not sure if you can help me.

        I have suffered from anti social behaviour since 2006 to present.
        as a consequent of this it has greatly effected my health both physically and mentall.
        I have written logs, provided evidence, i was even given recording equipment by genesis that showed evidence.

        I have received letters to say that there was evidence found in the recording, i was later imformed that this was a admin error, i dont belive this at all.
        todate i am not getting any closure to this case, other than the landord lying saying they will do this that etc.
        however, genesis have admitted that the case was baldy handeld and in future this would not occur.
        I reside in the westminster area.
        Any advise would be greatly appreciated

        best wiahes

        rosy

        Comment


        • #5
          Re: Have you been subject to adverse issues due to Genesis Housing Association

          Hi Rosy - I cannot offer any advice, but I hope you manage to get sorted!

          Kati x
          Debt is like any other trap, easy enough to get into, but hard enough to get out of.

          It doesn't matter where your journey begins, so long as you begin it...

          recte agens confido

          ~~~~~

          Any advice I provide is given without liability, if you are unsure please seek professional legal guidance.

          I can be emailed if you need my help loading pictures/documents to your thread. My email address is Kati@legalbeagles.info
          But please include a link to your thread so I know who you are.

          Specialist advice can be sought via our sister site JustBeagle

          Comment


          • #6
            Re: Have you been subject to adverse issues due to Genesis Housing Association

            hi, kati

            I thought this may be of interest to you.
            PLEASE CHEAK KAREN BUCK MP WEBSITE, its very interesting there is a survey about genesis housing association and there conduct,
            best bwishes

            rosy

            Comment


            • #7
              Re: YES - I Have you been subject to adverse issues due to Genesis

              [QUOTE=MDfrance;384466]

              Hello

              I have had many issues with Genesis since February this year when my sister and I bought our Flat in Neasden (Coombe Road). Due to delays in communcation from a Genesis colleague we lost our mortgage offer of paying stamp duty so had to pay an extra unforseen £2,500.

              Throughout the purchase of our property, we were in contact with Yvonne Stirrup from Genesis Housing Association whose lack of communication and follow through resulted in us loosing our original mortgage offer from Halifax bank which benefited us with our stamp duty being paid.

              We then contacted Yvonne’s Manager, Steve Midgley (Sales Manager) to make a complaint however he ignored this as well.

              We then raised a formal complaint via the Genesis complaints procedure to which Steve did respond. However, we still remained unsatisfied and appealed as he failed to address two key points.

              Since we appealed on 24th April 2014, we have not had a response from Genesis Housing Association despite constantly chasing this ourselves.

              We have now referred this to the Housing Ombudsman and they are also ignoring the Housing Ombudsman that has requested that they contact us.

              Can yuo help us at all? You have my email address if you wish to make contact.

              Kind regards,

              Comment


              • #8
                Re: Have you been subject to adverse issues due to Genesis Housing Association

                Hi, tahir, i dont have your email , im not sure what to advise, thia association should cease to operate, the staff are highly incompetent, lack compassion, are bare faced liar's ,

                I think the only way is for tennant;s effected by genesis is to come together and protest out side the useless cheif exective office and get the media involved.

                Please look at karen buck website there is a survey that she is conducting about genesis.

                I have not had a responce to my problem;s with regard's to genesis on this site todate.
                There is a case to answear for but unfortunately there is no legal aid.
                I firmly belive if tennant's are to be heard the only way is what i have said earliar.
                rosy

                Comment


                • #9
                  Re: Have you been subject to adverse issues due to Genesis Housing Association

                  [QUOTE=rosy;493831]Hi rosy. Thanks for your response, appreciated.

                  Comment


                  • #10
                    Re: Have you been subject to adverse issues due to Genesis Housing Association

                    I don't know if this is still relevant, but I've had awful problems with them. I would be interested in any information\advice you have regarding them.

                    Comment


                    • #11
                      Re: Have you been subject to adverse issues due to Genesis Housing Association

                      I am not surprised there are so many people complaining against Genesis. I was a tenant with Genesis, vacated property in May 2014 and now it is April 2015 and still haven't received my deposit back. There was some disagreement how what i owe to Genesis and I was advised by Genesis to use ADR (alternate dispute resolution). When I proposed to use ADR it was rejected by Genesis and told to go to court. I told them I don't have time to run around courts and whether it can be sorted without that and since then I have written countless emails but don't even receive a reply.

                      Really disgusting. Seems genesis are bullying people to pay for anything they ask for or not get any refund.

                      Comment


                      • #12
                        Re: Have you been subject to adverse issues due to Genesis Housing Association

                        here are ,my problems with genesis housing, well some at least
                        to martin.o'neill



                        Martin

                        Thanks for not turning up to my appeal, though I am hardly surprised. As a result, i went into the meeting without any back up whatsoever from my supposed key worker, oh and Judith was, despite saying she would remain neutral, on the side of the prosecution as it were. I am no longer surprised by the failure to turn up, it is just another notch on the belt of Genesis' staff lies, falsehoods and inaction. If you so called "key workers" actually had to get up off your backsides and do anything that remotely resembles working with or assisting the people assigned to your care, God help us. Not only do you not help, it has been my experience here that you actually go out of your way to put obstacles in people's paths, well some of us in any case. Most recent case of double standards? Our licence agreement clearly states that no pets are to be kept by anyone on the premises. But these rules have been bent under the house rules to say that if you arrive with a dog then you can be accepted with a dog. Such was the case made to support Bill and his dog Murphy. However, Bill was recently charged, tried and convicted on 2 counts of assault, and one count of making threats to kill, and is no longer welcome at St. Anne's house. And guess what, Donna has been granted permission to keep Murphy here, despite it not being her dog, and when she arrived here she was not accepted with a dog in her possession, so I would like to hear a plausible reason as to why she has been granted this privilege whilst the rest of us are denied the same opportunity? And please try to offer up something a little better than your colleague Peter Bacon, who stated that as the dog causes the least trouble it has been granted a licence. For crying out loud, that is so insulting to anyone with a modicum of intelligence, and a real slap in the face for me personally, as it is apparent that Genesis would prefer to help an animal, whilst at the same time making a disabled man homeless. I asked you when you strongly encouraged me to appeal why you thought that I should, and I ventured the perspective that it was only for appearances sake, so that you could say that procedure had been followed. To be blunt, the decision had already been made prior to my meeting with Dawn Taylor, who was in her manner of address to me extremely curt if not downright rude, totally dismissive of any of the reasons that I put in mitigation, and who had clearly made up her mind as to the outcome well in advance of the meeting, just as I had foretold during our discussion. When I asked why Rita Goodrum saw fit to intervene in the arrangement between you and I re. telephoning my son in Australia, without bothering to tell me, she brushed that off as human error, yet the facts that I was a) patently unwell on the day in question, b) had not slept in 3 days, and c) was under extreme stress also, were dismissed with the words "Well, we all have things going on in our lives don't we?". Talk about double standards. And yet a further example of favouritism/discrimination here is when Aaron, resident of room 7 is handed a colour television from the staff sleeping quarters, where it was allegedly in storage, I asked Judith Gilby and Peter Bacon as to when I might reasonably expect my television set i was told that Genesis are not in the habit of handing out t.v.'s to every resident. No, just some it appears. And to further insult my intelligence, Judith Gilby then said that Aaron was given the television "under my instructions and with my knowledge and blessing", as if that is supposed to justify the blatant discrimination displayed in this case?. All I have ever asked for was to be treated fairly, and that every resident should be treated under the same set of rules, a level playing field, as it were. To say that this has not been my experience here would be the understatement of the century. Please explain to me, if you will, why is it that Donna Hanmore, who has infinitely more warnings than I is still here? When I made a complaint of her falsely spreading lies of what I deemed to be an innapropriate sexual relationship between Tessa Garner, myself and Paul Gilby, I waiited 7 weeks before being told by Judith Gilby (no relation), that "Oh yes, she has been spoken to about that". Despite it being a matter of record that was written into the minutes of the March house meeting typed by Judith Gilby, wherein she stated that she would write to the complainants, namely myself Paul and Tessa, to acknowledge our 3 complaints on this matter, and that she had also written to us detailing the results of her investigations and the outcomes of same, the three of us have not received either the acknowledgement letter or the letter detailing the investigations and outcome/results. A blatant in your face lie. When i repeatedly pressed Judith Gilby for a response, she stonewalled me on numerous occasions with a lame excuse that she was awaiting the police's advice before proceeding. Given my Paul and Tessa's complaints did not involve the police at all, and that it was for yet another offence of criminal damage to another residents moped that Judith was awaiting police instructions on, I would like to know why my repeated questions were simply brushed aside. It is my considered opinion that Judith Gilby as manager, and the rest of you as "key workers" do not afford everybody the same opportunities, that this demonstrated and provable discrimination is unlawful under the Discrimination Act, and I further allege that I have personally been discriminated against under the Disability Discrimination Act 2005, and I shall be seeking the correct advice as to how to proceed with an action against Genesis Housing. After all, when Judith Gilby states that "it is a very hard decision to make to take someone's home away from them and make them homeless, and it is not a decision i take lightly" in reference to Ms Hanmore, she clearly does not afford me or others before me the same level of consideration when making us homeless. On other issues, I notice that 5 months after it was brought to management's attention we still have no hot water in either the bath, sinks in the bathroom and lavatories nor the sinks in our rooms, so this email will be forwarded to South Norfolk Council for their perusal also. I shall make mention of the vermin in the rubbish bins, and the state of uncleanliness of the kitchen and cooking facilities, the ovens which i had previously volunteered to clean, well, unsurprisingly I no longer feel obliged to do that, nor will I be paying the increased top up payment supposed to have come in to effect at the beginning of April, as under the terms of Genesis' Licence Agreement, no less than four weeks notice is to be given in writing advising of any increase in charges. To date I, and the other residents have not yet received such written notification, and the consensus of opinion amongst the residents is that it will not be paid until said 4 weeks notice is given, preferably delivered either in person or to our mailboxes. In my case it is too late anyway now to issue the requisite notice, and the dog I am getting will I take it be welcome for the remainder of my time here, given the recent concession granted to Ms. Hanmore on the same subject?

                        Yours disappointedly

                        Comment


                        • #13
                          Re: Have you been subject to adverse issues due to Genesis Housing Association

                          I have been with Genesis, formerly Springboard, since 2000... I have had nothing but trouble from them. I have already taken them to the ombudsman for another matter and now have to go through it all over again. They have a substantial amount of my money and will not respond to my emails for refunding. Apart from that, my rent, charges etc are all over the place... If I could leave them I would...

                          Comment


                          • #14
                            Re: Have you been subject to adverse issues due to Genesis Housing Association

                            Please can someone help me? I'm so frustrated with Genesis. I am a current tenant with them and I've had a leak in my bathroom for over 3 months. On numerous occassions, I have made an appointment with them for someone to come and fix it and they simply do not turn up!!!!
                            And now all my bathroom tiles are ruined and also the flooring on my passage due.

                            I'm lost on what to do. I've been on the phone for the last 3 hours!!!

                            Comment


                            • #15
                              Re: Have you been subject to adverse issues due to Genesis Housing Association

                              Originally posted by MDfrance View Post
                              Dear All

                              I am currently investigating serious operational issues that has been adversely affecting tenants of Genesis Housing Association. I would like to find anyone who has had severe or long term problems with Genesis

                              The information I am seeking is along the lines of the following. Have you been subject to

                              Incorrect tenancy agreements e.g being put on shorthold or 5 year contracts when you should be on assured non shorthold tenancy agreements

                              Forced change of landlord or forcibly moved due to property sale.

                              Missing rent payments.

                              Incorrect rent accounts due to severely delayed posting of payments.

                              Incorrect housing benefit payments e.g missing, overpayments and underpayments and source of the problem.

                              Had sums added or deducted from your rent account without being informed or given reasons in writing.

                              Been subject to threats of eviction due to their poor account management.

                              Long term unresolved repair issues.

                              Lack of written communications in areas of concern.

                              Being misled or been given outright misinformation.

                              Applied for an SAR that has been ignored or is incomplete.

                              I will need to know in which area you live and which offices are dealing with your tenancy when you reply.


                              The country is currently in the midst of a perfect storm within the social housing sector which has been charged further by the changes in benefits and the addition of the bedroom tax. However, when there is gross mismanagement in procedural and financial operations by a social housing landlord, the tenants are the ones who severely suffer. It is leading to more people being evicted and even suicide.

                              When I have gather enough examples, I intend to write to the Communities and Local Government Select Committee with these to point out the severe problems that tenants are facing due to a combination of severe mismanagement specifically within Genesis and current government policy.

                              The issues of mismanagement with the social housing sector has meant that the financial viability it has been written down and is currently in the same band of creditworthiness as Portugal and heading to that of Greece. This means that social housing costs are going to significantly increase apart from bedroom tax and HB caps and new homes less likely to be built without serious and long term and financial implications and instability of ownership and tenancy.

                              The only way to address the issues is to bring them to light. The reason I have chosen Genesis is because it is too close to home and they have caused a great deal of unnecessary distress that has led to the ill health of a family member. What's more is that they are a £2.5 billion HA with 40k residents. The implications of their mismanagement are frightening and yet their issues are not uncommon in the sector and it is time to address the issue before a massive crisis comes into being. When it happens it will have a catastrophic domino effect throughout the sector affecting the security of housing for 100s thousands of tenants throughout England and Wales and it will create a ballooning waiting list through a massive housing shortage far far greater than the one we have today.
                              I was wondering if this thread is still active as I have many complaints about GHA and the conduct of staff, I have some email evidence and names that might be of use, unfortunately (as I am sure many GHA residents can understand) a lot of their lies and misinformation are told either face to face or over the phone which makes it very hard to prove anything. I am now requesting that GHA give me any information relating to my tenancy through email or letter, signed by the "support worker" on headed paper.

                              After reading many similar posts online it seems that this is a problem that is not going away. This company, full of incompetent, unprofessional, and at times downright insulting staff needs to be exposed for what it is. I can prove that I have been subject to at least 4 of the points on your list.

                              I hope there is still people out there that want justice for the way they have been treated by this company because I feel it is getting away with treating some of the countries most vulnerable people (homeless, addicts, sufferers of mental health) like cash cows for milking.

                              Comment

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