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Hi. I have been dealing with a debt to O2 on behalf of my son who has epilepsy and does not cope with things very well (stress can trigger fits). He inadvertently ended up with 2 phone contracts due to not realising when the phone shop salesman put his old SIM card into his new phone that he would need to cancel the old contract. The outcome was that although he never used the new contract for any calls he was still liable for the monthly payment.
Two years later, over several months, he received various letters from several different debt companies about a phone account/number he had no recollection of and tried to speak to O2 who just said his account was up to date and to ignore the letters. Speaking to the debt companies was not helpful as they were not interested in anything except collecting the debt.
Eventually I went through his paperwork, found the most up to date letter which was from Moorcroft and rang them to agree an amount to settle the debt.
However, it appeared Lowells had already taken court action and he received a court summons which we completed, saying the money had been paid to Moorcroft. This was some months ago and we thought that was the end of it. Today he has had a "Notice of Proposed Allocation to the Small Claims Track" form from Northmapton County Court which says that "this is now a defended claim and the defendant has filed a defence".
I do not understand the form although it appears to relate to Small Claims Mediation. Where do we go from here? Having already paid £600 to Moorcroft I do not understand why Lowells are still pursuing the same debt. Help needed please!
Two years later, over several months, he received various letters from several different debt companies about a phone account/number he had no recollection of and tried to speak to O2 who just said his account was up to date and to ignore the letters. Speaking to the debt companies was not helpful as they were not interested in anything except collecting the debt.
Eventually I went through his paperwork, found the most up to date letter which was from Moorcroft and rang them to agree an amount to settle the debt.
However, it appeared Lowells had already taken court action and he received a court summons which we completed, saying the money had been paid to Moorcroft. This was some months ago and we thought that was the end of it. Today he has had a "Notice of Proposed Allocation to the Small Claims Track" form from Northmapton County Court which says that "this is now a defended claim and the defendant has filed a defence".
I do not understand the form although it appears to relate to Small Claims Mediation. Where do we go from here? Having already paid £600 to Moorcroft I do not understand why Lowells are still pursuing the same debt. Help needed please!
to LegalBeagles.......Somethings certainly not right there...some of our far better informed Beagles will be able to help you 
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